Job Description:

Good Afternoon,

I am currently representing Tower Hamlets Council, who are offering an initial temporary contract for a period of 3- 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a Members Enquires Officer this role will be: E14 2BG Hybrid

The right candidate will:

This is an opportunity to work with the housing options complaints team to help reduce the backlog of complaints, Mayor and Members Enquiries related to homeless applications, statutory interim and temporary accommodation, lettings and housing register applications.

• Support the Senior Members Enquiries Officer (SMEO) in raising the profile of the Members Enquiries functions within the Council, working with colleagues, elected Members and other council officers to achieve this.
• Act professionally, providing accurate, timely, and helpful advice / guidance to the public, the Mayor’s Office, elected Members and council officers on the Mayor’s and Members enquiries matters, to ensure compliance. Sign-post as appropriate and seek advice from the Senior Members Enquiries Officer on complex matters.
• Audit, maintain and develop Members Enquiries webpages, databases and management information systems; support quality accreditation submissions as required.
• Promptly review, log as appropriate, and refer received members enquiries to the correct directorate respondents, advising of the response deadlines; diarise deadlines, and chase responses as appropriate to ensure the council meets any statutory obligations and complies with its policies.
• Create accurate records on databases, that clearly identify time-scales, the responsible officers and departments. Maintain accurate information on manual/digital systems to ensure high quality of data, information security and compliance with the law.

We require the following:

• Knowledge of corporate complaints systems; regulatory complaints systems (e.g., Adults and Children’s Social Care Complaints, the Ombudsman complaint process, etc.); the International Standard for quality and related matters; and relevant legislation.
• Experience of drafting clear and concise correspondence.

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon,