Job Description:

Night Concierge

London

Full Time | Waking Nights | Supported Housing

£12.88 per hour

We are seeking a reliable and professional Night Concierge to provide overnight support, security and safeguarding within a supported housing service. As the first point of contact during the night, you will help ensure the safety of residents, respond to incidents and emergencies, and maintain a secure and welcoming environment.

Key Responsibilities

• Provide overnight waking cover and act as the first point of contact for residents.
• Monitor access to the building, CCTV systems and visitor entry.
• Carry out regular health & safety, welfare and security checks.
• Respond appropriately to emergencies, incidents and challenging behaviour.
• Administer first aid where required and liaise with emergency services and on-call management.
• Maintain accurate records, incident reports and handover notes.
• Report maintenance and health & safety concerns promptly.
• Assist with basic cleaning and upkeep of communal areas to maintain a safe environment.

About You

• Experience using your initiative and making decisions in unexpected or emergency situations.
• Confident dealing with challenging behaviour in a calm and professional manner.
• Understanding of homelessness, housing support or the challenges faced by vulnerable individuals.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and professional boundaries.
• Basic IT skills and ability to maintain accurate records.
• Comfortable working independently in a lone-working environment.

What We Offer

• Full training and ongoing support.
• Access to out-of-hours management support.
• A rewarding role making a positive difference to vulnerable people.
• Flexible shift patterns including nights, weekends and bank holidays.