Job Description:

Senior Property Manager – Job Description

Role Overview

We are seeking an experienced and highly organised Senior Property Manager to oversee a portfolio of residential properties and lead our property management function. This role requires strong leadership, excellent communication skills, and a deep understanding of the lettings and property management sector. You will act as the main escalation point for landlords, tenants, and contractors while ensuring compliance, service excellence, and portfolio performance.

Key Responsibilities

Portfolio Management

• Oversee a portfolio of managed residential properties, ensuring all tenancy and property-related matters are handled efficiently.

• Conduct regular property inspections and ensure all maintenance issues are resolved promptly.

• Manage rent reviews, arrears, and tenancy terminations.

Compliance & Legislation

• Ensure properties comply with current lettings legislation, including safety certifications, deposit protection, and right-to-rent obligations.

• Stay updated on changes in housing law and industry standards, advising management and landlords accordingly.

Landlord & Tenant Relations

• Build strong and trusting relationships with landlords and tenants.

• Handle escalated complaints and complex cases professionally and proactively.

• Provide landlords with guidance on legislation, rent levels, maintenance, and portfolio performance.

Team Leadership

• Support junior property managers and administrators, offering training, coaching, and guidance.

• Oversee the quality of work within the property management team and contribute to process improvements.

Maintenance & Contractor Management

• Coordinate repairs and maintenance with approved contractors.

• Manage quotes, approval processes, and contractor performance.

• Ensure emergencies are handled quickly and effectively.

Administrative Duties

• Prepare documentation such as notices, inventories, and inspection reports.

• Maintain accurate records using the company’s property management software.

• Report on KPIs, portfolio health, and compliance status.

Key Skills & Experience

• Experience in residential property management.

• Strong understanding of UK lettings legislation and compliance.

• Excellent communication and conflict-resolution skills.

• ARLA/Propertymark qualification (or working towards) preferred.

• High level of organisation and attention to detail.

• Ability to lead, mentor, and support team members.

• Confident using property management systems and Microsoft Office.

Personal Attributes

• Calm under pressure and solution-focused.

• Professional, reliable, and accountable.

• Customer-service driven with a positive attitude.

• Strong problem solver with the ability to handle complex cases.

• Proactive approach to improving processes and service delivery.

Package

• Competitive salary and commission package.

• OTE £35K+