Job Description:

Healthcare Security Officer / Enhanced Care Safety Officer

Location: Torbay and South Devon NHS Foundation Trust – Torbay Hospital, TQ2 7AA
Shifts: 07:00–19:00 (days) and 19:00–07:00 (nights)

Pay rates:

• £13.60 per hour (Monday–Friday) – Band 3
• £18.36 per hour (Saturdays and nights)
• £22.99 per hour (Sundays)

About the role

As an Enhanced Care Safety Officer (ECSO), you will play an important role in helping to deliver safe, high‑quality one‑to‑one or enhanced care for patients who need increased observation due to mental health, cognitive, or behavioural needs.

Working closely with the Enhanced Care and Security teams, you will help maintain a safe, dignified and therapeutic environment for patients, visitors and colleagues across the Trust. The role can be demanding, but also highly rewarding. It is ideal for individuals who are calm under pressure, compassionate, emotionally resilient and physically able to meet the demands of the position.

This is a temporary but ongoing placement with consistent work and potential long‑term opportunities.

Benefits of working with NHS Professionals

• Competitive pay rates with paid annual leave
• Free DBS and free training
• First choice of shifts before agencies
• Flexible working options to suit your lifestyle
• Holiday allowance accrued for every shift worked
• Stakeholder pension scheme
• 24/7, 365‑day support
• Be part of the NHS Professionals staff Bank

Key responsibilities

• Respond professionally and empathetically to incidents involving distressed or challenging patients
• Provide therapeutic engagement and de‑escalation support
• Carry out enhanced observations (Level 3 or 4) to support patient safety
• Maintain a calm and reassuring presence in high‑pressure situations
• Complete dynamic risk assessments and escalate concerns appropriately
• Accurately record observations, interventions and incidents
• Work collaboratively with nurses, security colleagues and mental health professionals
• Use radios and body‑worn cameras in line with Trust policies on safety and confidentiality

What we’re looking for

Essential:

• Experience in customer service or other front‑facing environments
• Experience working in physically and mentally demanding settings (e.g. healthcare, security, emergency services)
• Valid SIA licence (Door Supervision or Security Guarding)
• Physically fit and able to meet the demands of the role
• Confident in conflict resolution and de‑escalation

Desirable:

- Previous NHS or healthcare experience

- Training in safeguarding, therapeutic engagement or trauma‑informed approaches

- Understanding of mental health legislation or enhanced observation protocols

Training provided

You will receive a full induction and comprehensive training programme, which may include:

- Physical Intervention (GSA)

- Conflict Resolution and De‑escalation

- Mental Health Awareness

- Safeguarding Adults and Children

- Enhanced Observation and Risk Awareness

- Equality, Diversity and Inclusion

- Trauma‑Informed Care

- Prevent / Counterterrorism (ACT) Awareness

About NHS Professionals

NHS Professionals (NHSP) runs the largest NHS flexible staff Bank, placing a wide range of temporary workers across Trusts nationwide. We offer flexible working to suit your lifestyle; while helping you feel part of a supportive team and wider NHS community.

NHSP is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age, or offending history.

Apply today

We will contact you by email throughout the recruitment process, so please check your inbox and junk folders regularly. If you do not hear from us within 21 days, unfortunately this means your application has not been successful on this occasion.

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