A CCTV operator monitors live or recorded camera feeds — public-space (council and BID-funded city-centre control rooms), private retail or logistics, casino, or transport hub — and acts on what they see: dispatching guards, alerting police, or preserving footage for prosecution.
The SIA Public Space Surveillance (PSS) licence is non-negotiable for any operator monitoring areas open to the public. Recorded footage that ends up in court can only be admitted if the operator was licensed when it was captured, which is why every reputable control room insists on it. Shift patterns are unforgiving: 12-hour days and nights are standard in retail and city-centre rooms; some private contracts run 8-hour shifts but expect weekend rotation. Pay ranges from £11 to £14 in most of the country, £14-£17 in London and Manchester city control rooms.
Watch out for "CCTV operator wanted" ads from logistics yards that quietly mean "warehouse worker who occasionally looks at the cameras" — those don't always need a PSS licence and the pay reflects that. Career-wise, operators often move into investigations, retail loss prevention, or supervisor roles in the same control room. The PSS licence also stacks nicely with the Door Supervisor and Security Guard licences for guards who want to multi-license.
CCTV Operator Jobs
Retail Security Officer
Retail Security Officer
Retail Security Officer
Retail Security Officer
Security Officer - SC Clearance
Area Relief Officer
Alarm Monitoring Operator
Security Officer - Luxury Retail
Group Security Officer
Security Assistant Project Manager
Retail Security Officer
Control Room Operator
Security Supervisor
Corporate Security Officer
Security Officer - Kensington Palace
CCTV Operator
Security Officer - Oldbury on Severn
Security Officer - Part Time
Security Officers
SIA Security
Frequently asked questions
Do you need a licence to work as a CCTV operator?
Yes, if you're monitoring areas open to the public. The SIA Public Space Surveillance licence is mandatory for any operator whose footage may be used in court — that includes most city-centre control rooms, retail park monitoring, and casino surveillance.
What hours do CCTV operators work?
Twelve-hour shifts are standard, often on a four-on-four-off pattern or two days / two nights / four off. Night work is common in retail and city-centre control rooms.
How much do CCTV operators earn?
£11-£14 an hour is the norm across most of the UK. London and Manchester city-centre control rooms typically pay £14-£17. Casino and high-end private control rooms can pay more, often £15-£18.