Job Description:

3rd Line IT Support Engineer 

Permanent, Full-time

Work Location: Portishead, Bristol

Salary: Flexible DOE

About the Company:

Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients.  

About The Opportunity:

This is an exciting opportunity for an experienced IT Support Engineer to be part of a dynamic and fast-paced environment. You will be working within the Service Desk team to provide high-level 3rd Line IT Support to clients while also leading the design and implementation of IT projects. Your role will involve everything from network management to cloud solutions, security enhancements, and system administration.  

As a 3rd Line IT Support Engineer in the team, you will have the chance to influence and develop innovative IT strategies for a range of clients, ensuring their IT systems remain secure, efficient, and ahead of the competition.  

Key Responsibilities:

• Provide expert 3rd Line IT support to clients across a range of IT disciplines.  
• Lead the design, planning, and delivery of technical projects.  
• Manage and maintain computer networks to ensure seamless connectivity.  
• Implement and administer cloud deployments within Azure and AWS.  
• Configure and manage firewalls, security policies, and DMZ environments.  
• Administer Microsoft Exchange and Office 365 environments.  
• Oversee data backup solutions, business continuity, and disaster recovery strategies.  
• Implement network security measures to protect against cyber threats.  
• Troubleshoot LAN/WAN networks and utilise tools like IPerf and WireShark.  
• Manage and configure network switches, VLANs, and WiFi solutions.  
• Ensure IT systems comply with security best practices, including Cyber Essentials and ISO standards.  

Your Experience and Skills: 

You should have hands-on experience and knowledge in:  

• Server Administration – Windows Server 2012, 2016, 2019, 2022.  
• Active Directory & Entra – Full administration and management.  
• DNS & DHCP – Configuration and troubleshooting.  
• Cloud Solutions – Azure and AWS deployment & management.  
• Cyber Security – Network protection, firewall configuration, and compliance with security standards.  
• Network Troubleshooting – VLAN setup, switch management, LAN/WAN troubleshooting.  
• Virtualisation – Experience with VMware / Hyper-V.  
• IT Project Delivery – Proven ability to manage and implement technical projects.  
• Compliance & Best Practices – Understanding of Cyber Essentials, PCI, ISO, and other security standards.  

Desirable Qualifications (or willingness to work towards):

• Microsoft Certifications (MCP, MCSA).  
• Cisco Certifications (CCNA).  
• Virtualisation Certifications (VMware / Hyper-V).  
• Cloud Certifications (Azure / AWS).  
• Firewall & Networking Certifications (Fortinet, Cisco, SonicWall, Ruckus).  

If you are a skilled and ambitious IT Support Engineer looking for a new challenge, we would love to hear from you.

To apply for the 3rd Line IT Support Engineer role, send your CV today, and we will review it and contact you immediately. We are a recruitment company that specialises in projects and programmes.