Job Description:

3rd Line Support Engineer (Microsoft 365, Azure, Intune, Azure Virtual Desktop) – direct path to Consultancy & Solution Architecture!

A 3rd Line Support Engineer (Microsoft 365, Azure, Intune, Azure Virtual Desktop) is required by a growing Microsoft Partner investing heavily in Microsoft 365, Azure, Intune and Azure Virtual Desktop technologies. This is an excellent opportunity for a 3rd Line Infrastructure Engineer looking to move into Consultancy or Solution Architecture while working with enterprise Microsoft environments.
You'll need:

• Experience as a 3rd Line Support Engineer within an MSP or enterprise environment.
• Strong experience with Microsoft 365, including Exchange Online, SharePoint Online, Microsoft Teams and OneDrive.
• 3rd Line support experience of Azure Virtual Desktop (AVD)
• Hands-on experience with Active Directory, Microsoft Entra ID, Microsoft Intune.
• Experience diagnosing and resolving complex Azure and Microsoft infrastructure issues.
• Experience acting as the technical escalation point for 1st and 2nd Line Engineers while working directly with customers.
• Citrix Virtual Desktop Infrastructure (VDI) experience would be beneficial.

The role
As a 3rd Line Support Engineer, you'll provide senior support across two key customer environments, resolving complex issues across Microsoft 365, Azure, Microsoft Intune, Microsoft Entra ID and Azure Virtual Desktop.
You'll administer Microsoft 365, Azure, Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Entra ID, Microsoft Intune and Azure Virtual Desktop, carrying out root cause analysis and implementing permanent fixes. You'll also work closely with Project and Consultancy teams as new Microsoft environments transition into managed support.
The role is predominantly home-based with occasional customer visits. If you're local, you'll spend 1-2 days per week in the Borehamwood office for collaboration, mentoring and technical development. Experienced remote candidates across the UK are also encouraged to apply.
What's on offer?

• Clear progression from 3rd Line Support Engineer into Consultant, Solution Designer and Solution Architect.
• Microsoft-funded training and certifications across Microsoft 365, Azure, Microsoft Intune, Microsoft Entra ID and Microsoft Security.
• Mentoring from experienced Consultants and Architects.
• Exposure to enterprise Microsoft Cloud environments and the latest Microsoft technologies.
• Salary of £45,000 - £55,000.

Location: Hybrid – Home-based with 1-2 days per week in Borehamwood (if local). Remote UK applicants will also be considered.
If you're a 3rd Line Infrastructure Engineer looking to develop your skills across Microsoft 365, Azure, Microsoft Intune and Azure Virtual Desktop while progressing into Consultancy or Solution Architecture, apply now!