Job Description:

Level 3 IT Technician (MSP Experience)

About the Role

We’re seeking a skilled Level 3 IT Technician with experience in a Managed Service Provider (MSP) environment. You’ll handle escalated support tickets, manage client systems, and assist with IT projects — delivering exceptional service every time.

Key Responsibilities

• Provide 3rd-line technical support and fault resolution

• Maintain and upgrade client IT systems

• Plan and deliver migrations and IT projects

• Ensure SLA compliance and excellent customer service

Skills & Experience

• 2+ years in a similar role within an MSP

• Strong knowledge of Windows Server (2016–2022), Office 365, Active Directory & Azure AD

• Experience with Hyper-V, WAN/LAN troubleshooting, VLANs, and VoIP

• Project management and multitasking ability

• Full UK driving licence required

Benefits

• 24 days holiday + bank holidays (rising to 28)

• Training & certification support

• Diverse project exposure

• Company sick pay & eyecare vouchers

Hours: Monday to Friday
Experience: 5 years IT support (preferred)