Job Description:

Join MSV and help us ensure we can access our customers’ homes when essential work needs to be carried out. We’re looking for a proactive and organised professional to provide case management, coordination and paralegal support across a range of access enforcement matters. 

Working closely with our Solicitor - Disrepair & Enforcement and operational teams, you’ll manage cases from initial referral through to resolution, supporting pre-action activity, injunctions, warrants and court proceedings. Our Solicitor will provide you with direction and where appropriate, supervision. You’ll help achieve voluntary access wherever possible, while ensuring cases are progressed efficiently in order that MSV meets its landlord, statutory and regulatory responsibilities across areas including compliance, health and safety, repairs and Awaab’s Law. 

What will our Access Enforcement Paralegal do: 

• Manage access enforcement cases from referral through to resolution, ensuring cases are prioritised according to urgent and non-urgent cases and progressed in line with legal requirements. 

• Diary, monitor and comply with key dates and deadlines. 

• Prepare and progress pre-action correspondence and communications. 

• Support court proceedings, including injunctions, warrants and other court action, collating documentation and evidence, preparing documents such as court forms, applications, case chronologies, witness statements, court bundles and statements of costs 

• Work closely with customers and internal and external stakeholders to achieve voluntary access wherever possible, taking a fair, proportionate and customer-focused approach. 

• Support MSV’s compliance and safety responsibilities, including access relating to gas, electrical and fire safety, repairs, Awaab’s Law and housing condition investigations. 

• Maintain accurate case records and drive improvement, monitoring deadlines, outcomes, costs and trends while helping improve access rates and reduce the need for legal intervention. 

What we are looking for: 

• Education to A-Level standard or equivalent through experience.  

• A paralegal, CILEX, law degree, LPC, SQE or housing qualification being desirable. 

• Experience working in a legal, housing, compliance or case management environment, with experience managing complex cases and working within legal or procedural frameworks. 

• Strong evidence gathering and analytical skills, with the ability to review information, identify risks and present accurate evidence. 

• Excellent organisation and case management skills, with the ability to work independently, manage competing priorities and meet statutory deadlines. 

• Strong communication and stakeholder management skills, including experience dealing with customers in sensitive or challenging circumstances and handling confidential information appropriately. 

In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. 

We offer a range of great benefits including:  

• Flexibility on where you work with home working kit provided  

• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.   

• Company pension scheme with up to 10% matched contributions  

• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.  

• Enhanced sick pay with up to 3 months full pay and 3 months half pay  

• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives   

• Life assurance subject to being a member of our company pension scheme.  

• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career  

• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.  

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role however, we encourage candidates to submit an ammonised CV if they can do so.  

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. 

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.  (url removed)>

If you wish to discuss the roles informally, please contact Polly Hill or Gareth Eadsforth on (url removed) or (url removed).

Interview dates are to be confirmed. Interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.   

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.  

If you are not sure whether you meet our requirements for this rolebut want to apply, go ahead. We will decide whether or not you are what we are looking for.