Job Description:

Account Manager

Location: Winsford, Cheshire
Salary: £35,000 - £45,000 per annum (DOE)
Job Type: Full-Time, Permanent

The Opportunity

Chase Taylor Recruitment are working on behalf of a well-established and growing manufacturer within the door and joinery sector who are looking to recruit an experienced Account Manager to join their team.

This is an excellent opportunity for a customer-focused professional with experience in account management, sales support, project coordination or customer service within a manufacturing, construction, building products or joinery environment.

The successful candidate will act as the primary point of contact for customers, ensuring orders are managed accurately and delivered successfully while maintaining strong client relationships and supporting business growth.

Key Responsibilities

• Develop and maintain strong, long-term relationships with existing customers.
• Act as the main point of contact for all client account enquiries and requirements.
• Produce accurate internal job sheets, ensuring all order specifications are captured correctly, including dimensions, finishes, fire ratings, glazing, ironmongery, frames and delivery requirements.
• Liaise with customers to confirm order details, resolve queries and manage any changes throughout the order process.
• Coordinate stock and material requirements, working closely with suppliers regarding pricing, availability and lead times.
• Collaborate with internal departments including sales, production and operations to ensure smooth project delivery.
• Manage job schedules, production priorities and customer deadlines.
• Ensure products are delivered in line with customer expectations and agreed timescales.
• Identify opportunities to increase sales and develop existing customer accounts.
• Handle customer concerns, complaints and escalations professionally and effectively.
• Provide regular updates and communication to customers throughout the project lifecycle.

Skills & Competencies

• Strong account management and relationship-building skills.
• Excellent customer service and communication abilities.
• Effective project coordination and organisational skills.
• Planning and scheduling experience.
• Commercial awareness and business development aptitude.
• Strong problem-solving skills.
• Stock management and order processing experience.
• High attention to detail and accuracy.
• Competent IT skills, including Microsoft Office and order processing systems.

Experience Required

• Previous experience in account management, customer service, sales administration, project coordination or a similar customer-facing role.
• Experience within the doors, joinery, manufacturing, construction or building products sector would be highly advantageous.
• Knowledge of internal doors, fire doors, frames, glazing, ironmongery or doorsets is desirable.
• Experience liaising with customers, suppliers and production teams.
• Strong administrative and organisational capabilities.

What's on Offer

• Competitive salary of £35,000 - £45,000 depending on experience.
• Opportunity to join a reputable and growing manufacturing business.
• Supportive team environment with close collaboration across departments.
• Long-term career development opportunities.
• Permanent, full-time position