Job Description:

Account Co-ordinator – Gi Group (Coventry)
Salary: Up to £29,500 per annum
Contract: Fixed Term maternity cover
Hours: Full time, Monday to Friday (occasional weekend coverage may be required)
Location: On-site, Coventry

We’re seeking a proactive and highly organised Account Co-ordinator to support our client and wider recruitment operations. In this role, you’ll manage day-to-day account activity, coordinate staffing requirements, and ensure clear, consistent communication with client, candidates, and internal teams. It’s a fast-paced position that suits someone with strong attention to detail and a practical, service-led mindset.

Key responsibilities

• Support the day-to-day delivery of client account services and requirements.

• Coordinate candidate bookings, availability, schedules, and wider workforce needs.

• Act as a key point of contact for client, candidate, and internal account queries.

• Partner closely with recruitment and operations teams to ensure staffing demands are met.

• Monitor attendance, coverage, and service delivery, escalating risks or issues as needed.

• Provide regular updates to client and internal stakeholders on bookings, progress, and any changes.

• Support onboarding activities, including Right to Work checks and other compliance processes.

• Maintain accurate candidate, client, and account records across CRM and scheduling systems.

• Manage and resolve queries promptly and professionally.

What we’re looking for

• Experience in account coordination, administration, recruitment/staffing, customer service, or a similar environment.

• Strong organisational and time-management skills, with the ability to manage competing priorities.

• Confident communicator, both on the phone and in writing.

• Excellent attention to detail, particularly for record-keeping and compliance checks.

• Comfortable using CRM systems, scheduling tools, and Microsoft Office.

• Able to work to deadlines in a fast-paced, target-driven environment.

• Proactive, collaborative, and solutions-focused approach.

• Confidence handling queries and escalating issues appropriately.

What you’ll get

• A varied role with a clear impact on client satisfaction and service delivery.

• Exposure to recruitment operations, workforce planning, and stakeholder management.

• A supportive team environment with development and progression opportunities.

• The chance to build experience across client account management and staffing operations.

What we offer

• An award-winning benefits package, including pension and an employee assistance programme.

• Structured training and ongoing professional development.

• A supportive, values-led culture with clear development pathways.

Additional information

• We are an equal opportunities employer and welcome applications from candidates of all backgrounds.

• Applicants must have the right to work in the UK.

If you’re organised, proactive, and enjoy coordinating people and processes in a fast-paced environment, we’d love to hear from you. Apply now to join our team.