Job Description:

🏥👔📊 We're Hiring: Account Director – Healthcare 📊👔🏥

📍 London
💷 £75,000 – £85,000 per annum + Benefits
🕒 Full-Time | Permanent | 40 Hours per Week
🏢 Facilities Management | Healthcare | Hospital FM | Account Management | Senior Leadership

We are recruiting for an experienced Account Director – Healthcare to take overall responsibility for the successful delivery, commercial performance and strategic development of a major healthcare Facilities Management account in London.

🏥 This is a senior strategic leadership position for an established Facilities Management professional with significant experience within healthcare, hospital or complex FM environments.

👔 The successful candidate will provide strategic and operational leadership across the account, working closely with senior healthcare stakeholders while leading large, multi-disciplinary teams and ensuring facilities management services are delivered safely, compliantly and to the highest possible standards.

📈 The role will provide significant autonomy to shape account strategy, drive service excellence, develop senior stakeholder relationships and identify opportunities for continuous improvement and commercial growth.

👔 Responsibilities & Duties

• 🏥 Take overall accountability for the strategic and operational performance of a major healthcare FM account.
• 📈 Develop and deliver a long-term account strategy aligned with client objectives, operational requirements and service expectations.
• 👔 Provide visible and effective senior leadership across the entire account.
• 🤝 Build, maintain and develop strong relationships with senior hospital stakeholders, including executive-level contacts.
• 📞 Act as the senior point of contact and escalation for operational, commercial and client-related matters.
• 👥 Lead, inspire and develop large multi-disciplinary operational teams across the account.
• 🎯 Establish clear objectives, expectations and performance standards across the operational structure.
• 💷 Take full ownership of P&L performance, budgets, financial controls and commercial outcomes.
• 📊 Monitor financial performance and ensure the account operates in line with agreed commercial objectives.
• 📈 Identify opportunities for account growth, additional services, operational efficiencies and commercial development.
• 💡 Develop and implement initiatives that improve service quality, efficiency, productivity and customer experience.
• 🔄 Drive continuous improvement, innovation and service transformation across the FM operation.
• 📋 Ensure all contractual obligations, KPIs, SLAs and performance requirements are consistently achieved.
• 📊 Use operational performance data, reporting and analytics to identify trends, risks and improvement opportunities.
• 🧠 Translate performance information into effective strategic and operational decisions.
• 🛡️ Ensure robust Health & Safety, quality, compliance and risk management standards are maintained across the account.
• 🏥 Maintain a strong understanding of the patient-critical nature of the healthcare environment and its impact on FM service delivery.
• 🚨 Provide senior leadership during operational incidents, service failures, critical events and escalated issues.
• 🤝 Develop a strong culture of collaboration, accountability, engagement and customer service.
• 🌟 Promote a culture of service excellence and continuous improvement throughout the account.
• 👥 Support workforce planning, succession planning, talent development and leadership capability.
• 🎓 Coach and develop senior operational managers to maximise performance and engagement.
• 🏢 Ensure resources, people and service delivery remain aligned with operational requirements and stakeholder expectations.
• 🔄 Lead and support operational change, transformation and improvement programmes.
• 📑 Ensure effective account governance, reporting and performance management processes are maintained.
• 🔍 Identify operational and commercial risks and ensure appropriate mitigation strategies are implemented.
• 📋 Ensure all contractual, statutory and regulatory requirements are understood and effectively managed.
• 🦺 Maintain a strong focus on Health & Safety leadership across all areas of service delivery.
• 📊 Review account performance against agreed KPIs, SLAs and financial targets.
• 💷 Identify opportunities to improve financial performance while protecting service quality and compliance.
• 🗣️ Prepare and deliver high-quality management information, presentations and performance reports.
• 🎤 Present account performance, strategic plans and improvement initiatives to senior stakeholders.
• 🤝 Work collaboratively with internal leadership, commercial, finance, HR, compliance and operational teams.
• 🏆 Drive consistent standards of operational excellence across all areas of the account.
• 🌱 Promote innovation, sustainability, efficiency and best practice across the Facilities Management operation.
• 🔐 Ensure appropriate governance, controls and assurance processes are maintained.
• 📝 Ensure actions arising from audits, inspections, performance reviews and stakeholder feedback are effectively managed.
• 🛠️ Support mobilisation, transition, transformation and service improvement activity where required.
• 🏥 Ensure FM services support the safe and effective operation of a complex hospital environment.
• 🛠️ Undertake other reasonable duties appropriate to the seniority and responsibilities of the role.

👤 Requirements

• 👔 Proven experience as an Account Director, Account Manager, Operations Director or senior Facilities Management leader within a healthcare environment.
• 🏥 Strong experience working within a hospital, NHS, private healthcare or similarly complex healthcare environment.
• 🏢 Proven experience managing large and complex Facilities Management contracts.
• 👥 Significant experience leading large, multi-disciplinary operational teams.
• 🧠 Detailed understanding of the challenges associated with delivering FM services within a patient-critical and highly regulated environment.
• 💷 Strong commercial awareness with demonstrable experience of P&L ownership and budget management.
• 📈 Proven track record of account growth, commercial development and delivering financial performance.
• 📊 Strong understanding of contractual performance, KPIs, SLAs and account governance.
• 🤝 Excellent senior stakeholder management skills.
• 👔 Confidence communicating and influencing at executive and board level.
• 📈 Proven experience delivering operational improvements, service transformation and continuous improvement programmes.
• 🏆 Demonstrable track record of achieving high levels of client satisfaction and service performance.
• 🛡️ Strong Health & Safety leadership experience.
• 📚 Good understanding of UK Health & Safety legislation and compliance requirements.
• ⚖️ Strong understanding of risk management, governance and regulatory compliance.
• 🗣️ Excellent verbal and written communication skills.
• 🎤 Excellent presentation and influencing skills.
• 🤝 Strong negotiation, relationship-building and stakeholder management capabilities.
• 🧠 Strong analytical and strategic decision-making skills.
• 👥 Proven ability to motivate, develop and lead large operational teams.
• 🎯 Strong customer-focused approach combined with commercial and operational awareness.
• 💻 Confident using performance reporting, financial management and operational systems.
• 📋 Ability to analyse performance data and use insight to drive operational improvements.
• 🔄 Strong change management and transformation experience.
• 🌟 High level of professionalism, integrity, accountability and leadership presence.

⭐ Desirable Experience

• 🏥 Previous senior leadership experience within a hospital or NHS environment.
• 👔 Previous Account Director or equivalent senior account leadership experience.
• 🏢 Experience managing large, complex or multi-service FM contracts.
• 💷 Extensive P&L and commercial management experience.
• 📈 Proven account growth and business development experience.
• 🔄 Experience delivering major operational transformation programmes.
• 📊 Strong experience managing contractual KPIs, SLAs and performance frameworks.
• 🤝 Experience working with executive and board-level healthcare stakeholders.
• 🛡️ Experience working within highly regulated and compliance-focused environments.
• 🦺 NEBOSH, IOSH or equivalent Health & Safety qualification.
• 📚 Relevant Facilities Management, leadership, business or professional qualification.
• 🌱 Experience delivering sustainability, efficiency and innovation initiatives.
• 👥 Experience leading large, multi-disciplinary teams across multiple FM service lines.

💼 What's On Offer

• 💷 £75,000 – £85,000 per annum
• 🎁 Additional benefits package
• 🕒 Full-time, permanent position
• ⏰ 40 hours per week
• 📍 London-based senior leadership opportunity
• 🏥 Senior leadership role within a major healthcare environment
• 👔 Strategic and operational account responsibility
• 👥 Leadership of a substantial multi-disciplinary workforce
• 💷 Full P&L and commercial accountability
• 🤝 Extensive exposure to senior healthcare stakeholders
• 📈 Opportunity to shape long-term account strategy
• 💡 Opportunity to drive innovation, service improvement and transformation
• 📊 Significant influence over operational and commercial performance
• 🎓 Professional and leadership development opportunities
• 🏆 Opportunity to make a genuine impact on service quality and customer satisfaction
• 🔒 Long-term senior career opportunity within a complex Facilities Management environment

🏥👔 This is an excellent opportunity for an experienced Healthcare Account Director, Account Manager, Operations Director or senior FM professional looking to take ownership of a high-profile and complex healthcare Facilities Management account.

📊 The successful candidate will be commercially astute, operationally strong and confident working with senior and executive-level stakeholders within a patient-critical and highly regulated hospital environment.

📈 You will have the opportunity to influence strategy, lead a substantial operational team, drive service excellence, develop senior stakeholder relationships and identify opportunities for both service improvement and commercial growth.

🤝 If you have the healthcare FM leadership, commercial, P&L, stakeholder management and strategic account experience required for this position, we would be pleased to hear from you.