Job Description:

Account Director – IT Managed Services

Location: Flexible / Hybrid
Sector: IT Managed Services / MSP
Role: Account Director

The Opportunity

We’re working with an established and growing IT Managed Services Provider looking to appoint an experienced Account Director to manage and develop a portfolio of key customers.

This is a senior commercial role focused on building strategic client relationships, increasing revenue across existing accounts and identifying opportunities to introduce additional managed services and technology solutions.

Previous experience working for an IT MSP is essential. We’re looking for someone with a strong and stable career history who can demonstrate consistent success in account growth, client retention and commercial performance.

The Role

As Account Director, you’ll take ownership of a portfolio of key customers, acting as a senior commercial contact and developing long-term relationships with decision-makers and stakeholders.

Key responsibilities will include:

• Managing and developing a portfolio of key MSP customers.
• Building relationships with senior stakeholders including IT Directors, CTOs and business leaders.
• Identifying opportunities for upselling, cross-selling and account growth.
• Developing strategic account plans and maintaining a strong pipeline of opportunities.
• Leading commercial discussions, renewals and contract negotiations.
• Working closely with technical, service delivery and project teams.
• Understanding customers’ technology strategies and identifying where additional services can add value.
• Maintaining accurate forecasting and reporting against revenue and GP targets.
• Supporting customer retention and developing long-term strategic partnerships.

What We’re Looking For

You must have previous experience working within an IT Managed Services Provider (MSP) and understand how to successfully manage and grow managed-service customers.

We’re particularly interested in candidates who can demonstrate:

• A strong and stable career history within the IT MSP / Managed Services sector.
• Proven experience as an Account Director, Senior Account Manager or similar senior commercial role.
• A track record of achieving or exceeding revenue and gross profit targets.
• Evidence of successfully growing existing customer accounts.
• Experience managing complex, high-value client relationships.
• Strong commercial and negotiation skills.
• Experience selling a range of IT solutions and managed services.
• The ability to engage confidently with C-level and senior technology stakeholders.
• Strong forecasting, pipeline management and account-planning skills.

Experience across areas such as Managed IT, Microsoft 365, Azure, Cloud, Cyber Security, Infrastructure, Networking, Modern Workplace, Backup/DR and Professional Services would be highly advantageous.

What’s On Offer

This is an opportunity to join an ambitious MSP where you’ll have genuine ownership of your customer portfolio and the freedom to develop long-term commercial relationships.

You’ll be joining an established business with a strong technical and service-delivery capability, giving you the platform to focus on customer growth, retention and strategic account development.

If you’re an experienced MSP Account Director with a proven career history and a track record of developing and growing customer accounts, we’d be keen to hear from you.