Job Description:

Job Title

Account Director

About the Role

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

The Account Director is responsible for providing leadership, management and development of a defined contract, ensuring that operational and financial commitments are achieved and exceeded where possible. This role sits within the Operations Management function.

Key Responsibilities

• Provide leadership and ensure contractual commitments are met and exceeded.
• Ensure opportunities for the strategic development of the contract are identified and utilised to increase turnover and profitability, expand services and projects, and support contract retention during re-tender processes.
• Ensure business policies and processes are effectively communicated and implemented within the contract.
• Ensure the provision of safe and healthy working conditions and the effective implementation of client and company health and safety policies and processes across CBRE and subcontractor activities.
• Ensure staffing structures across contracts are optimised, balancing cost efficiency with service excellence and supporting fluctuations in workload and disaster recovery requirements.
• Ensure contracts are staffed with fully competent teams, with effective succession planning in place.
• Collaborate with other operational managers to support business development, team effectiveness and cross-functional support.
• Develop and deliver contract financial plans relating to revenue, profit, work in progress reduction, debt management, cost reduction and contract growth.
• Ensure appropriate control systems are in place to meet statutory, policy and contractual obligations.
• Maintain a strong customer focus across all operational activities and ensure effective relationships with key client stakeholders.
• Promote and maintain CBRE's RISE Values.
• Provide leadership, guidance, coaching and support in relation to recruitment, training, performance assessment and recognition.
• Deliver effective business communication through management meetings, team briefings, consultation forums, reporting and other communication methods as required.
• Support the sales process through solution development, presentations, consultation meetings, site visits and mobilisation activities for new contracts.
• Foster a learning environment and ensure employees receive appropriate training and development to perform their roles effectively and realise their future potential.

Accountabilities

• Accountable to relevant CBRE functional leaders, as appropriate.
• Accountable on a day-to-day basis to designated client stakeholders.
• Line management responsibility for the contract team and indirect responsibility for relevant subcontractors.
• Financial accountability for the delivery of contract plan commitments.

Skills, Knowledge & Experience







Education

• Engineering qualification essential, preferably HND or above.

Training

• Demonstrable commitment to continuous personal and professional development.

Experience

• Essential: Management experience at Contract Manager, Account Manager or above within technical and/or hard services environments.
• Desirable: Experience delivering wider facilities management services.
• Desirable: Experience in team development, performance appraisal and effective people management practices.

Skills & Attributes

• Excellent verbal and written communication skills.
• Strong motivational and influencing abilities with high personal integrity.
• Ability to communicate a clear vision and act as a role model for customer service excellence.
• Analytical and creative problem-solving skills.
• Ability to contribute effectively across multiple business activities.
• Politically astute with strong stakeholder awareness.
• High levels of energy, confidence and self-motivation.
• Organised and able to prioritise effectively within high-pressure and business-critical environments.

Additional Requirements

• Occasional travel will be required to support operational delivery, training and business review activities.
• Overnight stays may be required.