Job Description:

Account Manager - Healthcare Staffing

Location: Liverpool city centre
Salary: £38,000 per year
Job type: Full-time, permanent

Jane Lewis Healthcare is looking for an experienced Account Manager to join our Liverpool team.

This is a key operational role responsible for managing healthcare staffing accounts, maintaining strong client relationships and ensuring shifts are filled with suitably skilled and compliant healthcare professionals.

You’ll act as a main point of contact for clients and work closely with our recruitment, compliance, payroll and operations teams to provide a responsive and reliable service.

What you’ll be doing

As our Healthcare Staffing Account Manager, your responsibilities will include:

• Manage and develop relationships with our internal bank team, service managers and external providers.
• Act as the main point of contact for staffing queries, escalations, and requirements.
• Drive shift fulfilment performance and workforce availability across assigned accounts.
• Ensure healthcare workers are accurately matched to client requirements and site specific compliance standards are met.
• Monitor staffing demand, workforce planning, and staffing trends.
• Oversee timesheet processing, approvals, and payroll governance to ensure accuracy and timely submission.
• Produce and analyse performance reports, including fill rates, compliance, and service KPIs.
• Work collaboratively with external suppliers, Compliance, Payroll, and Operations teams to resolve issues and improve service delivery.
• Ensure adherence to contractual obligations, service level agreements, and company policies.
• Identify opportunities for service improvement and account growth.
• Helping to operate the company’s on-call system as part of a rota, responding to urgent staffing requirements and service issues outside normal office hours when required

What we’re looking for

Essential experience and skills:

• At least two years’ experience in healthcare staffing, recruitment, workforce management or account management
• Experience managing high-volume staffing accounts or coordinating a busy staffing service
• Strong client relationship and stakeholder-management skills
• Excellent organisation, communication and problem-solving abilities
• The ability to manage competing priorities in a fast-paced environment
• Experience monitoring performance and producing reports
• Good Microsoft Office skills and experience using recruitment or workforce-management systems
• A customer-focused and results-driven approach
• Strong attention to detail

Desirable experience

• Experience managing national or multi-site client accounts
• Knowledge of Vendor Management Systems, Managed Service Provider arrangements, neutral vendor models or client portals
• An understanding of timesheet processing, payroll procedures and healthcare workforce compliance

What we offer:

• A salary of £38,000 per year
• 25 days’ annual leave, increasing with service
• An additional day off for your birthday
• Professional training and development opportunities
• Retail discounts and wellbeing support
• Medical health insurance options
• Enhanced maternity and paternity benefits
• Support from experienced clinical and business leadership teams

About Jane Lewis Healthcare

Established in 1987, Jane Lewis Healthcare is a specialist healthcare recruitment and staffing agency. We work with healthcare providers to deliver dependable staffing solutions.

Apply today to join Jane Lewis Healthcare as our new Account Manager in Liverpool.