Job Description:

Account Manager – MSP
Cardiff (Hybrid)
£45,000–£55,000 Base + Uncapped Commission (OTE £70K+)

We’re partnering with a well-established and fast-growing Managed Service Provider delivering IT support, cloud solutions, and cyber security services to a wide range of UK clients. They’re now looking to expand their commercial team in Cardiff.

The Role: Account Manager – MSP

This is a great opportunity for an experienced Account Manager who enjoys building relationships, driving revenue, and developing new business opportunities — you don’t need to bring accounts with you, as a strong existing client base is already in place. The role also involves new business development and cold calling, alongside managing and growing existing accounts.

Key Responsibilities:

• Manage and develop relationships with an existing portfolio of clients
• Identify upsell and cross-sell opportunities across IT, cloud, and cyber security services
• Act as the main point of contact for your accounts
• Carry out regular account reviews to ensure excellent customer satisfaction
• Work closely with technical teams to deliver tailored solutions
• Drive new business opportunities and confidently engage in cold calling activity

What We’re Looking For:

• Proven experience in account management within an MSP or IT services environment
• Strong commercial mindset with a natural sales ability
• Confident communicator and relationship builder
• Ability to manage multiple accounts effectively
• Proactive, driven, and target-focused attitude

What’s On Offer:

• £45k–£55k base salary
• Uncapped commission (OTE £70k+)
• Hybrid working from Cardiff
• Supportive, collaborative team environment
• Clear progression opportunities
• Comprehensive benefits package

Interested?

Contact Kylie: (phone number removed) or (url removed)