Job Description:

Job Title: Account Manager – Umbrella Payroll Services
Location: Lancaster – 2 days a week (WFH for the other 3)
Salary: £32,000 per annum (Plus uncapped bonus)

Seeking a proactive and client-focused Account Manager to join a growing umbrella payroll business. You will be responsible for managing and developing relationships with recruitment agencies, contractors, and key partners, ensuring a high level of service delivery while identifying opportunities for growth.

This role is ideal for someone with experience in umbrella payroll, contractor services, or recruitment who thrives in a fast-paced, service-driven environment.

Key Responsibilities:

• Client Relationship Management
• Build and maintain strong relationships with recruitment agencies and end clients
• Act as the primary point of contact for assigned accounts
• Deliver exceptional customer service to contractors and agency partners
• Handle client queries, issues, and escalations in a timely and professional manner

Account Development:

• Identify opportunities to grow existing accounts (e.g. increasing contractor volumes)
• Support onboarding of new agency partners and contractor clients
• Cross-sell and promote additional services where relevant
• Monitor account performance and provide regular updates to management

Operational Support:

• Work closely with payroll, compliance, and onboarding teams to ensure smooth service delivery
• Ensure accurate and timely processing of contractor payroll information
• Assist with audits and compliance checks

Compliance & Industry Knowledge:

• Maintain up-to-date knowledge of UK legislation affecting umbrella payroll (e.g. IR35, tax, employment law)
• Ensure all activities comply with HMRC guidelines and internal compliance policies
• Educate clients and contractors on relevant regulatory changes

Reporting & Administration:

• Maintain accurate CRM records of client interactions and activity
• Produce account reports, KPIs, and performance data
• Track contractor numbers, revenue, and service levels

Key Skills & Experience:
Essential

• Experience working in an umbrella payroll provider, payroll bureau, or recruitment agency
• Strong understanding of contractor payroll and compliance (IR35 knowledge desirable)
• Excellent communication and relationship-building skills
• Ability to manage multiple accounts and priorities simultaneously
• Strong problem-solving skills and attention to detail

Desirable

• Experience in a client-facing or account management role
• Knowledge of payroll systems or CRM tools
• Commercial awareness and ability to identify growth opportunities

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.