Job Description:

We are seeking an experienced Account Manager based in Leeds to join our team!

As an account manager you will be accountable for the performance of allocated client account/s in line with business expectations. You will foster and nurture positive relationships to ensure retention and growth of client accounts, while also ensuring the profitable and efficient operation of assigned contracts.

• Maximise the profitability of assigned contracts and deliver required results.  
• Develop and maintain strong relationships with clients and internal stakeholders, which enables the delivery of client KPIs in line with business efficiencies.  
• Accountable for the delivery of service to budget, contract requirements, and to the satisfaction of the client by directing team members through a clearly defined strategy and accountability process. 
• Complete on-site client visits on a regular basis, building relationships and being aware of any potential or existing client dissatisfaction or circumstances that could result in a loss of business, ensuring that all issues are resolved.  
• Ensure awareness of all competitive activities within accounts and prevent attrition.  
• Resolve any personnel or performance issues before they are escalated.  
• Lead and maintain account development plans, supporting change management processes and ensuring risks are mitigated.
• Work flexibly as contracts demand (may include overnight or weekend working & extensive travelling). 
• Prepare and complete information for reports within agreed time scales. 
•  Act always in the best interest of the business

Qualifications and Skills:

• Demonstratable experience in a similar/equivalent role
• Strong commercial Acumen
• Excellent communication and reporting skills 
• IT literate, with experience of using Microsoft and CRMs
• Self motivated, confident and an engaging approachable manner with a ‘can do’ flexible attitude to work requirement.

The successful candidate will receive:

• 20 days holiday plus bank holidays
• New modern office with on-site gymnasium
• Access to training and development programs
• Regular company events

Commitment to SBFM Values:

• Be a Good Person
  

  We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.

• Play as a Team
  

  Community and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.

• Think Differently
  

  We encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth

• Make an Impact

We encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.