Job Description:

Job Title: Account Manager

• Location: Bar Hill
• Salary: 27-28K per annum
• Hours: 0800-1645 Mon-Thurs 0800-1230 Friday

An exciting opportunity for a motivated and enthusiastic individual to join a fast-paced environment, supporting customer service operations. The role involves managing customer relationships and overseeing the full order process from initial enquiry through to delivery.

Key Responsibilities

• Build and maintain strong relationships with customers via email and internal systems
• Manage end-to-end order processing, including amendments, rescheduling, returns, and repairs
• Respond to customer enquiries and provide timely updates on order status
• Liaise with internal departments such as Production and Purchasing to ensure on-time delivery
• Monitor and update order schedules, escalating any issues where necessary
• Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings)
• Prepare and update customer quotations and support RFQs
• Raise credit and debit notes where required
• Review and manage the customer order book, ensuring all changes are communicated effectively
• Support stock takes, audits, and sales forecasting activities
• Attend production meetings and contribute to operational planning
• Identify potential issues and propose solutions to improve customer satisfaction and efficiency

Skills & Experience

• Previous experience in a customer service or sales support role
• Strong organisational skills with excellent attention to detail
• Confident communicator with the ability to build relationships
• Proactive, self-motivated, and solution-focused
• Strong IT skills, particularly Microsoft Excel
• Ability to work independently and as part of a team in a fast-paced environment
• Experience with ERP/CRM systems (e.g. SAP) desirable
• Understanding of technical drawings and manufacturing processes desirable

Benefits

• 25 days annual leave plus bank holidays (increasing with service)
• Early finish on Fridays
• Private healthcare and dental cover
• Life assurance and income protection
• Employee assistance programme
• Bonus and salary progression schemes
• Employee discount platform
• Enhanced family leave
• Company events