Job Description:

Pensions Technical Coach

Location: Perth
Job Type: Permanent, Full Time
Salary: £42,000 - £48,000

Are you a highly experienced pensions professional with a passion for technical excellence and continuous improvement? We're working with a leading professional services organisation to recruit an Administration Technical Lead to join their established team in Perth.

This is a fantastic opportunity to take on a senior, specialist role where you'll drive technical standards, improve processes, and support team development within a dynamic pensions environment.

The Role

Reporting to the Service Delivery Manager, you will act as the technical expert across the administration team. You'll play a key role in enhancing knowledge, driving best practice, and ensuring compliance with regulatory standards.

This position combines technical leadership, training delivery, process improvement, and hands-on support for complex cases and client projects.

What's in it for you?

• Private medical and dental cover
• Life assurance, critical illness cover, personal accident insurance, will writing service and mortgage support
• Cycle to Work scheme & gym membership
• Access to a wide range of retail, restaurant and travel discounts, including cashback and e‑vouchers
• Holiday trading and flexible bank holidays
• Free parking
• Hybrid working
• Funded studies and further development
• 25 days annual leave with a buy/sell option

Key Responsibilities

• Act as the primary technical reference point for complex pension administration queries
• Deliver and support structured technical training across the team
• Keep up to date with legislative and industry developments, sharing insights with colleagues
• Review team processes and implement efficiencies and best practices
• Audit scheme documentation and standardise procedures where possible
• Support complex case handling and new process implementations
• Lead internal audits on calculations, letters, and workflows to ensure accuracy and compliance
• Assist with project work and key client initiatives requiring advanced technical input
• Monitor areas of risk (e.g. complaints, errors) and implement improvements
• Collaborate with management to identify performance gaps and develop action plans

About You

• Extensive experience in pensions administration, particularly Defined Benefit (DB) schemes
• Strong working knowledge of pensions legislation and regulatory frameworks
• Proven experience supporting or leading teams in a technical or supervisory capacity
• Ability to coach, mentor and influence others to improve performance and knowledge
• Strong analytical and problem-solving skills with a high level of attention to detail
• Excellent communication and interpersonal skills, with a client-focused approach
• Highly organised, able to manage competing priorities and meet deadlines
• Proactive mindset with a focus on continuous improvement and innovation
• Strong IT skills, including Microsoft Office applications

Desirable Experience

• Experience within a third-party pensions administration environment
• Previous involvement in delivering training or presentations
• Exposure to complex client projects or scheme implementations

Qualifications

• GCSE Maths & English (or equivalent) at Grade B/6 or above
• Progress towards or completion of a professional pensions qualification (e.g. CPC, QPA, APMI) is highly desirable
• Equivalent experience will also be considered

If you're looking to take on a senior technical role within a forward-thinking and supportive organisation, we'd love to hear from you.

For a confidential discussion, please contact: (url removed)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.