Job Description:

Administrator / Call Handler

Location: Twickenham, Middlesex
Salary: £30,000 per annum
Hours: 37.5 hours per week, Monday to Friday, 9:00am – 5:30pm
Benefits: Pension scheme, annual leave entitlement, training opportunities

My client provides comprehensive electronic security cover for clients across London and the Home counties. A long established business with a strong client base. With over 40 years of experience in the field, they deliver premier electronic security services to a wide range of clients—including Local councils, Central Government, Schools and Colleges, High net worth individuals plus commercial businesses. As a business with a superb reputation, they provide services 24/7 cover, enabling them to offer complete security for their clients.

They are now seeking an adaptable, reliable, and enthusiastic Administrator / Call Handler to join and become part of the team at their Twickenham office in a varied and interesting position.

The Role Involves:

• Handling incoming customer phone calls and providing help desk support to clients and field teams.
• Scheduling and arranging daily jobs and diaries for our engineering team.
• Processing job reports and producing high-quality client documentation.
• Inputting accurate data into our central database system.
• Purchasing materials and raising necessary operational purchase orders.
• Assisting with general office administration and support tasks to keep our day-to-day services running smoothly.

What They Are Looking For:

• Excellent communication skills and a confident, professional telephone manner.
• Proven experience in diary management, scheduling field-based teams, or database administration.
• Strong IT literacy, including proficiency in Outlook, Word, Excel, and excellent typing skills.
• Outstanding organisational capabilities with the ability to multi-task, manage workloads, and meet deadlines.
• Confidence to work independently on your own initiative as well as collaboratively within a team.
• Natural ability to build rapport with internal colleagues and external clients.
• Previous experience or knowledge within the security industry is highly desirable, but not essential.

Ideally, candidates should live within a 10-mile radius of Twickenham.