Job Description:

Administrator - Part Time

Location:  Dover

Salary: £15,600 per annum

Vacancy Type: Permanent, Part Time

Looking for a part-time role where your organisational skills genuinely make a difference?

Join a dedicated service delivering life-changing drug and alcohol recovery programmes across Dover and East Kent.

As our Administrator, you’ll be the backbone of the service, keeping operations running smoothly, data accurate and communication flowing so frontline teams can focus on supporting individuals in recovery.

Fast-paced and varied, this role needs someone proactive, adaptable and confident managing multiple priorities.

What you’ll be doing:

• Maintaining efficient, organised and audit-ready administration systems
• Accurately collecting, inputting and monitoring statistical data
• Updating and managing case management systems (Neo360 & ILLY)
• Producing monthly monitoring reports and performance data
• Managing the general office telephone and handling enquiries professionally
• Taking minutes at team meetings and programme reviews
• Coordinating communication between Head Office and local services
• Ordering supplies and ensuring office equipment is fully operational
• Supporting service audits and escalating risks where appropriate
• Handling confidential information in line with data protection standards

You’ll thrive in this role if you:

Are highly organised with strong attention to detail

Can juggle multiple tasks in a busy environment

Are confident using Microsoft Excel, Word and Outlook

Have experience with data entry and reporting systems

Communicate clearly and professionally at all levels

Understand confidentiality and information governance requirements

Build strong, positive working relationships

Working Pattern

This is a part-time, permanent role (21 hours per week):

• • Tuesday: 13:00 – 17:00
  • Wednesday: 13:00 – 17:00
  • Thursday: 09:00 – 17:00
  • Friday: 12:00 – 17:00

Flexibility is required to provide occasional cover across East Kent sites if needed.

If you’re motivated, adaptable and ready to play a key role in a meaningful, community-focused service, we’d love to hear from you.

Apply now and help keep vital services strong, responsive and impactful.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - 

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.