Job Description:

Administrator / Receptionist

Location: Tyneside
Salary: Up to £30,000 depending on skills and experience
Hours: Full time, 35 hours per week, Monday to Friday

We are recruiting for an organised and professional Centre Administrator / Receptionist to provide effective administration and front-of-house support at a busy centre in Tyneside, with wider support across regional sites in the North East.

This is a varied role suited to someone with excellent communication skills, strong attention to detail, and a confident, customer-facing approach.

The Role

As Centre Administrator / Receptionist, you will be responsible for providing general administrative support to the centre and wider team, while ensuring visitors and callers receive a professional and welcoming service.

Duties will include:

• Providing general administration support to centre staff
• Managing and maintaining timetabling systems
• Booking workshops, classrooms and meeting rooms across regional sites
• Answering incoming telephone calls promptly and professionally
• Welcoming visitors to the centre and ensuring their requirements are met
• Maintaining a safe and secure centre environment in line with policies
• Handling incoming and outgoing post as required
• Managing exam bookings, including rooming and invigilator arrangements
• Assisting with centre diaries, stationery and stock administration
• Opening and closing the centre when required
• Keeping tracking documents up to date
• Carrying out invoicing and raising purchase orders
• Supporting centre managers with additional duties as needed

The Candidate

The successful candidate will have:

• GCSE Maths and English, grade A-C or equivalent
• Good IT skills
• Strong organisational skills
• A professional telephone manner
• Good customer-facing skills
• A proactive and flexible approach to work

Previous administration experience would be advantageous, although candidates with strong transferable skills will also be considered.

Benefits

• 25 days' annual leave plus bank holidays
• Additional leave for long service
• Christmas shutdown
• Generous pension scheme with matched contributions and additional employer top-up
• Life assurance
• Occupational sick pay
• Optional private healthcare after probation
• Free annual health check after three years
• Gym membership discount scheme
• Cycle-to-work scheme
• Employee Assistance Programme for you and your family
• CPD support, including funding for professional qualifications
• Ongoing training and paid professional memberships
• Corporate wear allowance
• Retail discounts
• Season ticket loans

This is an excellent opportunity to join a supportive organisation offering a varied role, strong benefits package, and ongoing development.

Safeguarding

The successful candidate will be required to complete an Enhanced DBS check.