Job Description:

Location: Redcar and Cleveland

Redcar and Cleveland Council are seeking a dedicated individual to join their Adults Access Team. As the front door to Adult Social Care, their Access Team plays a critical role in screening, triaging and conducting proportionate assessments for all incoming referrals.

In this role, you will be at the forefront of gathering key information, managing risk, promoting independence, and ensuring individuals receive timely advice, care, safeguarding interventions, or onward support in line with statutory duties and professional standards.

• Triage and evaluate new contacts and referrals entering Adult Social Care.

• Lead meaningful, strengths-based conversations and proportionate assessments to identify needs, risks, and person-centered outcomes.

• Gather and critically analyse data from individuals, families, partner agencies, and health professionals to inform clear, outcome-focused decision-making.

• Identify and manage safeguarding adult concerns, applying local threshold guidance, assessing risk levels, and recommending Section 42 enquiries when appropriate.

• Apply key statutory legislation effectively, including the Care Act 2014 and Mental Capacity Act 2005.

• Provide quality information, guidance, and signposting to promote independence and prevent the escalation of care needs.

• Collaborate closely with NHS partners, care providers, and voluntary sector organisations to ensure coordinated, timely responses.

• Maintain clear, accurate, and defensible records while supporting daily duty functions to ensure efficient workflow across the team.

To succeed in this role, you will bring:

• Knowledge and practical understanding of relevant legislation (Care Act 2014, Mental Capacity Act 2005, Safeguarding Adults procedures).

• Strong analytical, risk-assessment and decision-making skills.

• Excellent communication and interpersonal skills with a commitment to strengths-based, person-centred practice.

• Ability to work effectively in a fast-paced environment, prioritise workflow, and manage duty demands.

• Proven ability to maintain accurate, timely, and compliant records.

If you'd be interested, please respond to this advert or email myself on

Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.

Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.