Job Description:

Job Overview

We are seeking a dedicated and experienced Area Manager - Domestic Cleaning to oversee and coordinate cleaning services across multiple residential properties. The successful candidate will be responsible for managing a team of cleaning staff, ensuring high standards of service, and maintaining excellent client relationships. This role offers an opportunity to lead a dynamic team within a reputable organisation committed to delivering exceptional domestic cleaning solutions. The position is suitable for individuals with strong leadership qualities and previous supervisory experience.

Experience

This role is ideal for individuals who are organised, proactive, and passionate about delivering outstanding service in the domestic cleaning sector.

About Poppins

Poppins is a new domestic cleaning company built around one idea: reliable, high-quality home cleaning delivered by people who are looked after as well as our customers are. We're ambitious and looking to grow, and we're looking for an Area Manager to run day-to-day operations across our territory and help shape how the business scales.

What you'll be doing

This is a hands-on operational role. You'll own the performance of your area end to end, from the cleaners on the ground to the customers whose homes we look after. Day to day, that looks like:

• Recruiting, vetting, onboarding and managing a team of cleaners and supervisors across multiple homes and visits
• Owning quality: running spot checks, acting on customer feedback, and keeping standards consistently high
• Being the point of contact customers trust, resolving issues quickly and keeping retention strong
• Managing rotas, cover, holidays and absence so service never slips
• Keeping on top of health, safety and compliance across every job
• Spotting what's not working and fixing it, then feeding ideas back into how we run the business
• Assist in recruitment processes, including interviewing potential new staff members
• Maintain accurate records of work completed, staff attendance, and other relevant documentation

Who we're looking for

You should have some experience working in the cleaning sectory, ideally in some sort of supervisory or management capacity. Ideally you'll bring:

• Experience managing teams and juggling multiple sites or accounts (cleaning, facilities, hospitality, retail or field-service backgrounds all translate well)
• Genuinely good people skills, both with staff and customers
• Excellent communication skills, both written and verbal
• Ability to handle customer queries professionally and resolve issues efficiently
• Strong organisation and the calm to reprioritise when the day changes
• Comfort with everyday tech and apps for scheduling and reporting
• A full UK driving licence
• Willingness to complete an Enhanced DBS check before starting

What you'll get

• Competitive salary of £35,000-£38,000 (depending on experience)
• Company phone and laptop
• A real say in how a young business is built, not just a role in a fixed machine
• Training and clear progression as we expand into new areas
• A supportive founding team who'll back you

How to apply

Send your CV to (email address removed) or apply through this listing. We'll get back to everyone who applies.

Poppins is an equal opportunities employer. We welcome applicants of every background and are committed to a fair, inclusive hiring process.

Pay: £35,000.00-£38,000.00 per year

Benefits:

• Casual dress
• Company pension
• Work from home

Work Location: Hybrid remote in West Malling (Kent)