Job Description:

A place to make things happen

Location: This is a hybrid role with a national remit and travel to Accent schemes and offices. You’ll be contracted to your nearest Accent office (Bradford/Burnley/Camberley/Peterborough/Stockton).
Salary: Circa £90k per annum
Permanent, 35 hours per week

Drive service excellence. Deliver quality homes. Make a lasting impact.

This is an exciting time to join Accent as we invest in our homes, services, and customer experience across a national portfolio.

We’re looking for an experienced and forward-thinking leader to head up our Repairs & Maintenance service, ensuring our customers receive a high-quality, efficient, and responsive service that keeps their homes safe, comfortable, and well-maintained.

As our Assistant Director of Repairs and Maintenance, you will lead our responsive repairs and voids service, ensuring homes are maintained to a high standard and delivered in a way that is efficient, cost-effective, and customer-focused.

You’ll play a key role in modernising services, improving performance, and enhancing customer satisfaction, while building strong partnerships across the organisation and with contractors.


What You’ll Be Doing

• Leading the delivery of responsive repairs and voids maintenance services
• Driving continuous service improvement using customer insight, complaints, and performance data
• Managing contractors and suppliers, ensuring strong performance and value for money
• Leading procurement activity and building long-term strategic partnerships
• Ensuring compliance with health & safety legislation across all activities
• Managing budgets and maintaining strong financial control
• Overseeing void turnaround to minimise rent loss and maximise efficiency
• Handling disrepair cases, ensuring effective resolution and learning
• Acting as the technical lead for repairs, working closely with customer contact teams to improve right-first-time delivery
• Engaging customers and stakeholders in shaping and improving services
• Monitoring and reporting on performance to senior leaders and governance groups

Why join us?

This is a great opportunity to join Accent at a pivotal time in our journey, as we continue to invest in our homes, services, and systems to deliver even better outcomes for our customers. With a national footprint, you’ll have the opportunity to influence service delivery across diverse communities. We offer flexible and hybrid working to support you in how and where you work best. As a senior leader, you’ll play a key role in shaping strategy, driving service improvement, and making a meaningful impact. Above all, you’ll be part of a purpose-driven organisation committed to providing high-quality homes and sustainable communities.

Your Leadership Impact

You’ll lead with purpose, creating a culture where:

• Customers are at the heart of every decision
• Teams feel supported, empowered, and challenged to grow
• Innovation and continuous improvement are encouraged
• Collaboration, inclusion, and trust are embedded across the organisation

About you 

• CIH Level 5 (or equivalent with CIH top-ups), or willingness to work towards
• Relevant qualification or substantial experience in construction or asset management
• Proven leadership experience delivering high-performing repairs and voids services, achieving excellent customer satisfaction outcomes
• Strong leadership and motivational skills, with the ability to build and sustain a high-performance team culture
• Demonstrated track record of delivering high-quality, customer-focused repairs and maintenance service
• Strong commitment to customer and building safety alongside service delivery
• Excellent understanding of repairs performance, with strong commercial awareness
• Experience managing significant budgets and overseeing procurement activity
• Strong negotiation skills with the ability to manage complex issues effectively
• Highly effective communication and interpersonal skills
• Proven ability to collaborate across teams to deliver sustainable service improvements
• Full UK driving licence and access to a vehicle, with the ability to travel extensively across Accent’s sites and estates

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect
A Teams interview with the Executive Director of Assets & Compliance and another member of the Senior Leadership Team. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 31st July or 3rd August via Teams.

Stage 2: A Place to Show Your Strengths
You’ll deliver a presentation to the panel and have your final behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance.
Planned date: 7th or 11th August at our Bradford office or 12th or 13th August at our Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.  

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

REF-229 546