Job Description:

Assistant Service Manager – Epsom

We are recruiting for an experienced Assistant Service Manager, Senior Service Advisor or Aftersales Advisor to join a well-established, family-run main dealership in Epsom. Applicants must have previous Service Advisor experience within a busy automotive dealership, a strong understanding of service and repair processes, a Full UK Driving Licence and the right to work in the UK. No specific formal qualification is required.

Job Details
Location: Epsom, Surrey
Salary: £36,000–£40,000 basic + bonus
Hours: Monday–Friday, 8:00am–6:00pm, plus 1 in 3 Saturdays, 8:00am–1:00pm
Ref: 31836

Assistant Service Manager Company Benefits

• Birthday off
• Holiday allowance increasing with service
• Company pension scheme
• Life assurance for pension members
• Discounts on vehicles, servicing, parts and accessories
• Employee vehicle schemes, including zero-deposit options
• Cycle to Work scheme
• Occupational health and 24/7 employee support
• Recruitment referral payments
• Long-service benefits
• Ongoing training and career development

Assistant Service Manager Role

• Support the daily operation of a busy dealership service department
• Manage customer service and repair enquiries, bookings and workshop capacity
• Liaise with technicians and Workshop Controllers to monitor repair progress
• Keep customers informed and resolve service-related enquiries
• Explain completed repairs and future maintenance recommendations
• Identify suitable opportunities for additional repairs and service plans
• Support warranty administration, dealership systems and accurate service records

Assistant Service Manager Requirements

• Previous automotive Service Advisor experience within a busy main dealership – essential
• Strong knowledge of vehicle servicing, repairs and aftersales processes
• Excellent customer service, communication and organisational skills
• Confidence managing workshop bookings and customer expectations
• Good understanding of dealership administration and systems
• Full UK Driving Licence – essential
• Right to work in the UK

Previous Senior Service Advisor experience would be advantageous. Kerridge dealership management system experience and familiarity with Volkswagen Group vehicles are desirable but not essential.

How to ApplyIf you're interested in this Assistant Service Manager vacancy in Epsom, apply with your CV or contact Robert Samuels at Octane Recruitment for a confidential discussion.

All applications will be handled in the strictest confidence.

Consultant: Robert Samuels
RSOJ

Octane Recruitment is one of the UK's leading Automotive and Motor Trade recruitment agencies. We recruit across the UK for main dealerships, independent garages, bodyshops, fleet operators, HGV companies, manufacturers, engineering businesses and head office functions, placing permanent, temporary and contract staff. We also recruit for related positions including Assistant Service Manager, Service Manager, Senior Service Advisor, Service Advisor, Aftersales Advisor, Aftersales Executive, Service Receptionist and Workshop Controller across the UK.