Job Description:

Audio Visual Customer Support

(onsite, various clients)  

Job ID: 42140

£40,000 - £45,000 per annum + Vehicle 

Mon to Fri: 8:30am – 5:30pm (flexi)

Main office Woodley

We are looking for a Customer Service Engineer with the necessary skill and experience to be able to carry out.  preventative and remedial maintenance on a wide range of audio visual and videoconferencing installations installed in commercial and Government buildings. 

This is a field service role involving travel to client sites within London and the Southern Counties but please note there may be the occasional national coverage. 

Must haves for Audio Visual Support Engineer:

• Proven track record in an audio-visual service engineer role
• Experienced with commercial audio visual and videoconferencing systems. 
• Experience with fault-finding audio-visual systems
• UK Driving licence. 
• To be no more than an hour’s commute to the Woodley/Twyford area
• Have SC Clearance OR be prepared to be subjected to SC Clearance vetting.

Your duties as Audio Visual Customer Support:

You will be involved in planning, arranging and attending service visits, providing remote technical support, updating equipment and producing service reports as well as keeping the service records updated and responding to service call outs.

Your knowledge and background: 

• Knowledge of Crestron, Extron, QSC switching and control systems. 
• Knowledge of videoconferencing systems such as Microsoft Teams Room, Google Meet and Cisco 
• Knowledge and experience of Barco ClickShare  
• Excellent PC skills with experience of Crestron Toolbox, Extron Global Configurator and various audio DSP software programs including Biamp and QSC. 
• Ability to read and comprehend technical documents including system schematics. 
• Ability to interact with customers and colleagues in a professional and courteous manner. 
• Effective time management and attention to detail with a good memory

Benefits /Other  

• Onsite parking at office 
• Company vehicle - fully expensed including fuel for private mileage. 
• Life assurance – 4 x salary 
• Long term sickness cover  
• Pension scheme 

Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.

By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy.