Job Description:

Business Change Lead

Contract Details

• Initial 6-month contract -Potential for extension
• Hybrid working model- Warwick

Role Purpose

The Business Change Manager will be responsible for rapidly designing and delivering core change management activities for the Strategic Early Capacity Commitment (SECC) programme.

This is a delivery-focused role, accountable for establishing the frameworks, plans, and stakeholder engagement required to enable successful adoption of SECC into business as usual (BAU).

The role will operate at pace within an evolving programme environment, delivering tangible outcomes within a defined timeframe and ensuring a clear transition to BAU ownership.

Key Responsibilities

1. Benefits Realisation Strategy & Measurement

• Define and implement a pragmatic benefits realisation framework aligned to SECC objectives
• Identify, baseline, and quantify measurable programme benefits with business stakeholders
• Establish clear KPIs, success measures, and tracking mechanisms
• Develop reporting approaches to provide insight on benefits progress and risks
• Embed ownership of benefits within business teams and define a clear handover approach to BAU

1. Change Strategy & Delivery

• Develop a fit-for-purpose change strategy aligned to programme timelines and delivery priorities
• Create a practical, phased change delivery plan focused on priority business areas
• Conduct targeted change impact assessments across people, process, and technology
• Design and deliver key change interventions, including training and capability support, business readiness activities and process adoption support
• Identify and manage change risks, resistance, and dependencies
• Track and measure adoption, engagement, and readiness, adjusting approach where needed

1. Stakeholder Mapping, Engagement & Communications

• Develop and maintain a clear stakeholder map, identifying impacted groups, influencers, and sponsors
• Define and execute a focused communications and engagement plan
• Deliver clear, targeted, and engaging communications across appropriate channels
• Establish feedback mechanisms to capture business sentiment and inform delivery

Initial Key Deliverables

• Agreed SECC benefits realisation framework, with defined baselines and success measures
• Delivered change strategy and prioritised delivery plan aligned to programme milestones
• Completed change impact assessments across key business areas
• Established stakeholder map and engagement model, with active sponsor support
• Delivered targeted communications and engagement activity to support adoption
• Defined and implemented handover approach to BAU teams for ongoing change and benefits tracking

Key Skills & Experience

• Proven experience delivering as a Business Change Manager within complex transformation programmes
• Strong track record of rapid mobilisation and delivery in contract or short-term roles
• Demonstrable experience designing and implementing benefits realisation approaches
• Expertise in change management methodologies and practices
• Strong stakeholder engagement skills, including influencing at senior levels
• Ability to translate complex objectives into clear, actionable plans
• Strong analytical capability with experience in defining metrics and tracking outcomes
• Experience enabling transition from programme delivery into business as usual environments

Personal attributes

• Operates with pace, focus, and a delivery-first mindset
• Quickly builds credibility and trusted relationships across stakeholders
• Comfortable working in ambiguity and shaping emerging approaches
• Pragmatic and solution-oriented, balancing structure with flexibility
• Confident in challenging constructively and influencing decisions

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive.

Candidates will ideally show evidence of the above in their CV to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy and operates as an equal opportunity's employer.

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