Job Description:

Business Development Director - BPO (Utilities / FinTech)

Location: UK wide
Salary: Competitive base + uncapped commission + executive benefits
Contract: Full time, permanent

The opportunity

We are seeking an ambitious and commercially driven Business Development Director to lead growth for a well‑established Business Process Outsourcing (BPO) provider delivering outsourced solutions into the utilities and/or fintech sectors.

This is a senior, strategic role focused on winning new logos, expanding existing client relationships, and shaping go‑to‑market strategy across complex, regulated environments.

Key responsibilities

• Own and deliver the new business growth strategy for outsourced solutions within utilities and/or fintech
• Identify, target, and secure enterprise and mid‑market clients requiring BPO services
• Lead end‑to‑end sales cycles: prospecting, solution design, commercials, negotiation, and close
• Build long‑term, trusted relationships with C‑suite and senior stakeholders
• Work closely with operations, solutions, and transition teams to ensure proposals are feasible and compelling
• Develop and refine value propositions around cost reduction, efficiency, compliance, and customer experience
• Maintain strong knowledge of regulatory requirements and market trends in utilities and fintech
• Represent the business at industry events, forums, and client meetings

About you

You will be a proven BPO sales leader with a strong track record of closing complex outsourcing deals.

Essential experience:

• Senior‑level business development experience within a BPO or outsourcing environment
• Demonstrable success selling outsourced solutions into utilities and/or fintech
• Strong understanding of regulated industries and associated compliance challenges
• Track record of closing six‑ and seven‑figure deals
• Comfortable operating at board and C‑suite level
• Strategic thinker with a hands‑on, commercial mindset

Desirable:

• Experience across contact centre, CX, back‑office, or regulated operations outsourcing
• Existing network within utilities, financial services, or fintech
• Experience contributing to pricing models, RFPs, and solution design

What's on offer

• Competitive executive‑level salary
• Uncapped commission / bonus structure
• Flexible working arrangements
• Opportunity to shape growth strategy in a high‑potential market
• Supportive leadership team with strong delivery capability

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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