Job Description:

We are looking for a motivated and customer focused Business Rates Officer to join our Revenues and Benefits Service covering Boston Borough Council, South Holland District Council and East Lindsey District Council. This is an important role supporting businesses, taxpayers and colleagues by ensuring Business Rates accounts are administered accurately, efficiently and in line with legislation.

You will be responsible for maintaining Business Rates records, processing changes in circumstance, awarding discounts and exemptions, dealing with billing and recovery enquiries and providing clear advice to customers by letter, e-mail and phone.

Key responsibilities

• Maintain accurate Business Rates accounts and customer records.
• Process changes in liability, occupancy and property details.
• Assess and apply Business Rates reliefs, discounts and exemptions.
• Deal with customer enquiries by telephone, email, and correspondence.
• Issue bills, notices and correspondence in accordance with legislation and council procedures.
• Support recovery activity, including payment arrangements, reminders, and summonses.
• Liaise with internal and external agencies.
• Ensure all work is completed accurately and within agreed performance targets.
• Promote self-service and help customers access online Business Rates services.
• Handle sensitive or challenging enquiries professionally and empathetically.

About you

You will have experience in a Business Rates, revenues, local authority or customer service environment. You should be confident dealing with the public, able to interpret information accurately, and comfortable working with IT systems and legislation.

Essential requirements

• Experience of working in Business Rates, revenues administration or a similar customer focused role.
• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Ability to manage a varied workload and meet deadlines.
• Confident using IT systems, databases and Microsoft Office.
• Ability to remain calm and professional when dealing with difficult or vulnerable customers.
• A commitment to delivering excellent public service.
• A good standard of Maths and English is required.

About us

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR & Payroll, Financial Services, Procurement & Contracts, ICT  & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

Company culture

At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”

We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities.  Our teams enjoy regular events and recognition. 

What do I get in return?

Local Government Pension Scheme- With Generous Employer Contributions, you can enjoy peace of mind knowing you’re part of a scheme designed to provide financial security for life after work.

Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off, we also provide an option for you to flex when you take your bank holidays.

Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week

Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone

Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts

Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives

Career progression- Opportunities for professional growth and development

Want to find out more?

View our corporate video

Visit our website

PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.