Job Description:

Location: Standish, Wigan (Office-based with flexibility)
Salary: £30,000 to £35,000 per annum (depending on experience)
Hours: 37.5 hours per week (Monday to Friday)
Benefits: Family-Owned Culture, Casual Dress, Wellbeing Initiatives, and Strategic Autonomy
 
Ready to step into a brand-new leadership role where your strategic thinker and problem-solving skills will directly shape the future of our team-led business?
 
At Browns Case Management, we're looking for a Business Support Manager to join our Standish hub during an exciting period of growth. This is a brand-new role designed for someone who thrives on turning ambiguity into clarity and who wants the autonomy to shape a business from the inside out. If you're a resilient professional who loves solving problems and removing obstacles to help a team flourish, we'd love to welcome you to the team.
 
Why join the Browns team?
 

• Strategic Autonomy: This isn't a "business as usual" role. You'll work alongside the directors with the freedom to be creative and implement your own ideas.
• Stable & Independent: For seven years, we've remained independent and team-led. We look after our people so they can look after our complex clinical cases.
• Nurturing Leadership: You'll lead an established, supportive team across the business.
• Real Impact: From charity events to community involvement, you'll be at the heart of a business that prioritises people over corporate KPIs.

 
Ready to apply? Skip to the ‘apply now’ button to start your journey with Browns Case Management.

Why join Browns Case Management?
We believe that high-quality support is the foundation of great care. We aren't a corporate machine; we're a supportive team built on empathy, reflection, and high professional standards. We pride ourselves on a culture where you feel safe to be authentic and where your unique initiative is genuinely valued.
 
As our Business Support Manager, you're a critical part of our leadership team. You aren't just managing a process; you're helping to rebuild lives piece by piece by ensuring our clinical teams have the best possible foundations to work from. We prioritise a human touch in everything we do, and we make sure our most dedicated leaders are recognised and supported.

About the Role:
It's a dynamic and flexible role for a dynamic professional who isn't afraid to take a deep dive into our current ways of working. You will be integral to our continued development and strategic operations.
 
Your day-to-day as a Business Support Manager will involve:
 

• Providing supportive line management to our established team, fostering a culture of continuous improvement and professional growth.
• Finding creative solutions to remove obstacles and finding new ways to streamline our workflows, perhaps even using AI to improve our digital efficiency.
• Working closely with the directors to further develop existing documentation, systems and processes and ways of working that support our ongoing growth.
• Getting involved in our social, charity, and networking events, acting as an ambassador for the Browns brand.

Your Experience and Qualifications
 

• You've a proven track record of leading and nurturing teams as a Business Support Manager or similar.
• Communication: You're a warm, professional communicator who can build relationships across all levels of the business.
• You're curious, resilient, and adaptable. You're a proactive problem-solver who gets excited by autonomy and the chance to use your initiative.
• A full UK Driving Licence and access to your own car are essential.
• A willingness to undergo an enhanced DBS check and background vetting.

 
Desirable:
 

• Sector Insight: Experience within a CQC, adult care, or healthcare setting.
• Modern Workflows: A background in marketing or experience using AI tools to streamline business processes.
• Induction: A thorough induction period to support your transition to the role.
• Dress Code: Casual dress code every day (when not representing the business externally).
• Support: Access to regular wellbeing initiatives, personal development opportunities, and a supportive, flat leadership structure.

Our Interview Process
We want our recruitment process to be as welcoming and transparent as possible:
 

1. Apply: Submit your CV and answer our few short screening questions.
2. Screening: A friendly call with our team to discuss your leadership experience and aspirations.
3. Interview: A face-to-face meeting at our Standish office to meet the directors.
4. Offer: A conditional hiring decision, subject to professional checks.

 
How to Apply

If you're ready to use your skills as our next Business Support Manager, we'd love to hear from you. Please submit your CV detailing why you're a fit for the Browns Case Management team.
 
Browns Case Management is an equal opportunity employer. We're committed to safeguarding and promoting the welfare of clients; all appointments are subject to safer recruitment processes.
 
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