Job Description:

Business Support Officer needed!

Hourly Rate: £14.82ph

Contract Duration: Until October 2026

Location: Totnes, TQ9

The post holder will take assist in the management of the utilities for all council owned properties including water, gas, electricity as well as the business rates being paid for both South Hams and West Devon properties. The role involves contacting supplies, managing / recording data and raising purchase orders.

Role Profile

• Work as part of a multi-skilled business support and administration team to deliver a range of significant council processes efficiently and effectively, providing a fast, high quality and continuously improving service for customers.
• Deliver a broad range of administrative activities to include data collation, system and data maintenance using the Council Property Management System - Concerto.
• Manage customer interactions promptly and effectively, establishing the nature of the enquiry and then taking action or referring to another team member or service.
• Work collaboratively with colleagues to improve internal processes and initiate new ways of working.
• Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved.
• Actively develop and maintain an extensive working knowledge of the Councils' services, processes and procedures.
• Undertake other duties as may be reasonably required.
• Promote equality of opportunity in service delivery in all aspects of the role in line with corporate policies, training and procedures.
• Promote a culture that is supportive of the Councils' purpose, aims and values and take all reasonable steps to maintain good employee relations.
• Staff are encouraged to participate fully in promoting a safety culture to protect the safety and health of themselves, colleagues and other people affected by the Councils' activities.
• The Council has a Safeguarding Policy, which outlines its responsibilities and the responsibilities of its employees. All employees need to be aware of this Policy and comply with the contents.

Must have

Willingness to work within the Councils' Core Competency Framework

Engaging, enthusiastic and positive manner with a strong "can do" approach
Good Customer Service qualities
IT in Microsoft Office / Databases

Apply today!

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