Job Description:

About AllSet Services Ltd

AllSet Services Ltd aims to provide high-quality property management and changeover services to the holiday rental industry in the United Kingdom, initially focusing on Kent, East Sussex, and South-East London. We will work closely with property owners and short-term rental operators to ensure homes are guest-ready, compliant, and maintained to a consistently high standard. As our business grows, we are looking for a highly organised and proactive Business Support Officer to help keep our operations running smoothly.

Role Overview

The Business Support Officer will provide essential administrative, operational, and customer support across the business. This role is central to ensuring efficient day-to-day operations, excellent client communication, and accurate record-keeping. You will work closely with the business owner, cleaning and maintenance teams, and external partners to support service delivery and business growth.

Key Responsibilities

Administrative & Operational Support

• Day-to-day management of the operations teams, including cleaning and property maintenance professionals
• Maintain accurate records and documentation
• Assist with scheduling, coordination, and tracking of property changeovers and services
• Support invoicing, purchase orders, and basic financial administration
• Help implement and improve internal processes and systems

Client & Partner Support

• Act as a point of contact for property owners and service suppliers via email and phone
• Respond to enquiries promptly and professionally
• Support onboarding of new properties and clients
• Liaise with cleaners, contractors, and service providers to ensure smooth operations

General Business Support

• Prepare reports, schedules, and management information as required
• Support ad-hoc projects and business initiatives
• Provide cover and assistance across the business during busy periods

Skills & Experience

Essential

• Strong organisational and time-management skills
• Good people skills, with a demonstrated track record managing diverse teams
• High attention to detail and accuracy
• Ability to manage multiple tasks and priorities
• Professional, reliable, and proactive approach

Desirable

• Experience in property management, hospitality, facilities management, or short-term rentals
• Experience in a small business environment
• Basic finance experience

Personal Attributes

• Calm and solution-focused under pressure
• Comfortable working independently and as part of a team
• Quality-of-service mindset
• Flexible and willing to adapt as the business grows

Application Process

To be considered, applicants must submit:

• A current CV.
• A covering letter (maximum 300 words) explaining why they are interested in the role.
• Responses (maximum 200 words each) to the following questions:

1. Describe an operational process that you improved in a previous role. What changes did you make and what was the outcome?

2. Give an example of a time when you coordinated multiple staff members, contractors or suppliers to deliver work within a deadline. What challenges did you face and how did you resolve them?

3. This role requires occasional evening and weekend working to support business operations. Please confirm that you are able to meet this requirement and explain how your previous experience has prepared you for this aspect of the role.

Applications that do not include all of the requested information, or which do not clearly demonstrate that the essential requirements have been met, may not be progressed.

We are committed to appointing the candidate whose experience, skills and approach best match the requirements of this role. We encourage applications from individuals who meet the essential criteria.