Job Description:

Business Systems & Automation Specialist

Salary: £50 - £55,000
Location: Office based 4 / WFH 1 day
Job Type: Permanent

We are working with an established business that is looking to recruit a Business Systems & Automation Specialist to improve the way it uses technology, data, automation and AI to support its day-to-day operations.

This is a hands-on role for someone who enjoys understanding how businesses work, identifying inefficiencies and developing practical solutions that make processes simpler, faster and more effective.

Working closely with finance, operational teams and external technology partners, you will help improve reporting, streamline workflows, automate repetitive tasks and explore opportunities to introduce AI-enabled tools into everyday business activities.

The successful candidate will combine strong technical skills with a practical, problem-solving mindset and the ability to work with non-technical colleagues to turn business requirements into effective solutions.

This is an opportunity to make a tangible difference, taking ownership of improvements from initial investigation through to testing, implementation and ongoing support.

Key Responsibilities

• Analyse business processes across finance, supply chain, payroll and support functions to identify opportunities for improvement.
• Develop, implement and maintain workflow automations, approvals, alerts, task routing and exception-handling processes.
• Create and enhance reporting and business insight using Microsoft Excel, Power Query, Power BI and other appropriate reporting tools.
• Support the design and development of Power Pages to improve data publication, client communications and business workflows.
• Investigate and test practical AI use cases using tools such as Microsoft Copilot, ChatGPT, Claude and other relevant platforms.
• Identify opportunities to reduce manual work, improve efficiency and enhance the quality and availability of business information.
• Work with stakeholders to understand operational challenges and translate requirements into practical technical solutions.
• Support the introduction of new systems, tools and workflows, ensuring appropriate testing and implementation.
• Promote the safe and effective adoption of automation and AI, taking account of data security, access controls and operational risks.
• Produce clear process documentation, user guides and supporting materials to ensure solutions are understood, maintained and used consistently.
• Provide guidance and support to colleagues adopting new processes and technology.
• Work collaboratively with internal teams and external technology partners to deliver improvements.

About You

We are looking for someone who is technically capable, naturally curious and focused on getting things done. You will enjoy investigating how processes work, identifying opportunities to improve them and building solutions that deliver real business benefits. You should be comfortable working independently while collaborating with colleagues who may have limited technical knowledge.

You will be able to explain technical concepts clearly, understand the needs of different users and take a structured approach to testing, documenting and implementing changes.

An interest in AI and emerging technology is important, particularly the ability to assess where these tools can solve genuine business problems rather than adopting technology for its own sake.

Essential Experience

• Experience delivering practical improvements using business systems, reporting tools or automation platforms.
• Strong working knowledge of the Microsoft Power Platform, particularly Power BI, Power Automate and Power Pages.
• Experience analysing data, business processes and workflows to identify opportunities for improvement.
• Ability to understand requirements from non-technical users and translate them into workable solutions.
• A structured approach to testing, implementation and documentation.
• An understanding of data security, access controls and operational risks when introducing new systems or processes.
• Strong problem-solving skills and the ability to manage tasks through to completion.
• Good communication skills, with the confidence to work with both technical and non-technical stakeholders.

Desirable Experience

• Microsoft Dataverse.
• Microsoft Copilot Studio or similar AI agent development tools.
• Using AI platforms such as Microsoft Copilot, ChatGPT or Claude in a business environment.
• Developing user guidance, training materials or standard operating procedures.
• Improving processes across finance, supply chain, payroll or other operational functions.
• Working with external technology providers to develop and implement business solutions.

What's on Offer?

£50,000-£55,000, dependent on experience. 4 days office based / 1 day WFH, after probation The opportunity to work across business systems, reporting, automation and AI. Scope to take ownership of improvements and see the direct impact of your work. Exposure to a variety of business functions and operational challenges. The opportunity to develop your technical skills and knowledge of emerging technologies. A collaborative working environment where new ideas and practical improvements are encouraged.

Interested?

If you have experience with Microsoft Power Platform, enjoy solving business problems through technology and want to help an organisation make better use of automation, reporting and AI, we would love to hear from you.

Apply now with your CV for a confidential discussion.