Job Description:

C&SH Operations Manager (Mental Health) - Supported Living Services

Location: Stevenage
Salary: £48,282 per annum
Hours: 37.5 hours per week, Monday to Friday
Requirements: Full UK driving licence and access to a vehicle | Enhanced DBS required

Hightown Housing Association is looking for an experienced Operations Manager to lead our Mental Health Supported Living Services.

This is an exciting opportunity for a strong operational leader with a proven track record of driving service improvement, leading change, and developing high-performing teams. You'll play a key role in ensuring people receive high-quality, recovery-focused support while leading services on a journey from good to excellence.

About the Role

As Care & Supported Housing (C&SH) Operations Manager, you will oversee a portfolio of dispersed mental health supported living services, providing leadership to Scheme Managers across multiple areas.

You Will Be Responsible For:

• Driving service quality, compliance and continuous improvement.
• Leading, motivating and developing teams to achieve outstanding outcomes.
• Promoting psychologically informed, trauma-informed and person-centred practice.
• Building strong relationships with commissioners, local authorities and healthcare professionals.
• Managing safeguarding, risk, performance and operational budgets.
• Supporting service transformation, growth and change management initiatives.

What We Are Looking For:

We are seeking an experienced manager within mental health supported living who can demonstrate:

• Significant experience supporting people with mental health needs, including managing risks associated with self-harm, suicidal ideation and complex behaviours.
• Experience leading teams using psychologically informed and trauma-informed approaches.
• Proven success in coaching, developing and performance-managing teams.
• Strong leadership skills with the ability to inspire teams through periods of change.
• A track record of improving service quality and achieving positive inspection outcomes.
• Excellent stakeholder management skills, including working with commissioners, local authorities and healthcare professionals.
• Knowledge of PIE, safeguarding, risk management, person-centred support and mental health legislation.
• Knowledge of current mental health legislation, best practice guidance, and supported living service models.
• Experience implementing successful change management and service improvement programmes.

Our benefits

We recognise the importance of supporting our colleagues, and we offer a comprehensive benefits package including:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service (Pro Rata)
• Workplace pension scheme and life assurance of three times your annual salary
• Annual bonus based on satisfactory performance
• Monthly attendance bonus
• Ongoing professional development and training to help you deliver outstanding support
• Employee assistance helpline
• Blue Light Card, providing access to discounts for local and national retailers

Why Join Hightown?

At Hightown, we're committed to helping people live independently and achieve their goals. You'll join a values-driven organisation where you can make a real impact while leading services that change lives.

Apply today and help shape the future of mental health supported living services at Hightown.

The successful candidate must always maintain appropriate professional boundaries and understand their responsibilities in relation to positions of trust.
All appointments are subject to satisfactory right to work, enhanced DBS, reference and medical clearances.
We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.
We are an Equal Opportunities and Disability Confident Employer.