Job Description:

CCTV and Alarm Monitoring Operator 

Location: Doncaster (DN9 3FL)

Starting Salary: £28,000 per annum + Benefits

Hours: 12-hour shifts | 4 on / 4 off | 24/7 operation

No previous security experience required - full training provided

Looking for a role where every shift is different and your decisions genuinely matter?

Doncaster Security Operations Centre (DSOC) is looking for Alarm Monitoring Operators to join its professional control room team. Whether your background is in customer service, call handling, administration, dispatch, security, logistics or another fast-paced environment, this could be an excellent opportunity to develop a long-term career within a professional security operations centre.

Full training is provided, and the business will fund your SIA CCTV Operator Licence following successful completion of your induction and training programme.

Benefits

• Competitive starting salary of £28,000 per annum
• 4 on / 4 off shift pattern offering regular time off throughout the year
• Pension scheme
• Medical costs cover
• Life insurance
• Full training provided
• SIA CCTV Operator Licence fully funded
• Stable long-term career opportunity
• Professional and supportive working environment

About Doncaster Security Operations Centre

The Doncaster Security Operations Centre (DSOC) provides professional alarm monitoring and security response services 24 hours a day, 365 days a year.

The team monitors alarm systems, assesses incidents and coordinates appropriate responses with emergency services, customers and internal teams. It is a fast-paced environment where attention to detail, communication skills and sound judgement are critical.

Role overview

Working within a dedicated control room environment, you will:

• Monitor alarm systems and security platforms within the Alarm Receiving Centre
• Respond to fire and intruder alarm activations in line with company procedures
• Assess incidents and determine the appropriate response
• Liaise with Police, emergency services, customers and internal teams
• Maintain accurate incident reports and operational logs
• Provide a professional and courteous telephone response service
• Identify and report equipment issues
• Carry out daily, weekly and monthly operational checks
• Ensure effective handovers between shifts
• Maintain strict information security and data protection standards

Every shift brings something different. You could be responding to alarm activations, coordinating emergency responses, communicating with customers, liaising with emergency services or monitoring systems that protect businesses and properties across the UK.

The Ideal Candidate

We welcome applications from candidates with experience in:

- Customer service

- Call centres

- Administration

- Security

- Dispatch or control room environments

- Logistics and transport coordination

- Emergency response environments

- Other roles requiring attention to detail, communication skills and sound judgement

You will also have:

-  Excellent communication skills

-  Strong attention to detail

-  Good IT skills, including Microsoft Word and Excel

-  The ability to remain calm and focused under pressure

-  Strong problem-solving and decision-making skills

-  A professional and reliable approach

-  The flexibility to work days, nights, weekends and bank holidays as part of a 24/7 rota

Security Clearance & Training

Successful candidates will be required to undergo BS7858 security screening and vetting.

Following successful completion of training and induction, DSOC will fully fund your SIA CCTV Operator Licence, providing an excellent opportunity to gain a recognised industry qualification.

Ready to apply?

If you are looking for a stable, rewarding role where your judgement, communication skills and attention to detail make a real difference, we'd love to hear from you.

Apply now with your updated CV.

Interviews will take place on-site in Doncaster (DN9 3FL).

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.