Job Description:

The Role

The Change Manager is an individual contributor responsible for planning, coordinating, and overseeing the implementation of changes across client environments. This role ensures all changes are delivered in a controlled, compliant, and efficient manner, aligned to financial services regulations and operational best practice.

As a hands-on practitioner, you will drive robust change governance, minimise risk, and support business continuity. You will act as a trusted advisor to both internal stakeholders and clients, ensuring transparency, control, and continuous improvement across all change activity.

This role is pivotal in enabling Claranet to deliver secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence.

Key Responsibilities

• Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review)
• Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals
• Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements
• Ensure all changes are documented, communicated, and delivered in line with ITIL best practices
• Monitor change outcomes, including success rates, incidents, and post-implementation learnings
• Maintain a comprehensive view of all changes across client environments
• Act as an escalation point for change-related issues, ensuring timely resolution
• Work collaboratively with clients and internal teams to align changes with business needs and risk appetite
• Drive continuous improvement through process optimisation, automation, and best practice adoption
• Support incident and problem management by linking changes to root cause analysis and corrective actions
• Produce governance reporting, dashboards, and insights for stakeholders
• Ensure change activities meet financial services regulatory requirements (e.g. FCA, PRA, ISO, SOC)
• Support audits, compliance reviews, and risk assessments with accurate documentation and audit trails
• Contribute to service improvements, contract changes, and governance initiatives
• Provide informal mentoring and support to colleagues where required

Skills and Attributes

• Flexible and creative, with the ability to take considered risks
• Quick to learn and adapt in a fast-paced environment
• Self-motivated with the ability to work independently under pressure
• Strong communication and stakeholder management skills
• Excellent problem-solving and decision-making capability
• Able to manage conflict in a constructive and professional manner

Experience & Knowledge

Essential:

• Proven experience in change management within IT, cloud, or managed services environments
• Strong understanding of ITIL change management processes
• Experience coordinating CAB meetings and managing approvals
• Knowledge of risk assessment, impact analysis, and governance frameworks
• Experience working within regulated environments (ideally financial services)
• Strong stakeholder engagement across technical and non-technical audiences

Desirable:

• Experience with automation tools for change management
• Exposure to hybrid, cloud, and on-premise environments and understanding of incident and problem management processes
• Familiarity with Windows and Linux environments

Benefits

At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:

Pension Scheme: Employer-matched contributions to support your future

Private Healthcare: Comprehensive medical cover for peace of mind

Discounted Gym Memberships: Supporting your wellbeing and fitness

Wellbeing Support: 24/7 access to wellbeing resources and tools

Annual Leave: 25 days rising to 27 with service, plus bank holidays and your birthday off

Learning & Development: Ongoing opportunities to grow and progress your career

What makes us unique is Team Claranet, our internal community supporting causes that matter to our people. We offer paid charity leave, support local initiatives, and run company-wide fundraising events.

We are also proud founding members of TC4RE (Technology Community for Racial Equality), helping to build a more inclusive tech industry.