Job Description:

We are continuing to expand both our teams and the markets we operate in. As part of this growth, we are seeking an experienced Change & Transformation Manager to lead organisational change initiatives and drive strategic transformation projects.

The Change & Transformation Manager will play a pivotal role in fostering a culture of continuous improvement and innovation across the organisation. Partnering with key stakeholders and developing strong relationships is at the heart of being able to achieve optimal compliance and an operationally efficient business.

This role will be based in Exeter, but may require travel to our other offices in the South West from time to time.

Duties:

• Understand end to end company strategy and help project manage the strategic objectives across all departments

• Act with a continuous improvement mindset to look for processes in the business that need adapting or updating and work with department leaders to ensure they are implemented

• Attend key business governance meetings to provide a cross functional view of process and compliance to ensure the business is connected and not siloed

• Build structured change management projects for new or updated processes, including clear communication, sponsorship, and training plans using change management frameworks such as ADKAR

• Work with senior leadership and HR to provide direction to people managers to help them lead their teams through transitions, including managing resistance

• Help create and deliver any training programs to support process change and compliance.

• Oversee a team of cross functional ‘compliance ninjas’ who volunteer their time to support process improvement - motivate them and use their input to define the next set of improvement areas to work on

• Participate in ISO audits and improvement projects where there is non-compliance or risk identified

Requirements:

• Experience leading businesses through change with strong interpersonal skills to influence stakeholders and lead teams through ambiguity

• Proficiency in managing the end-to-end lifecycle of a project, including stakeholder management, reporting and communications

• Experience and success working across multiple teams and processes, whilst understanding motivations and priorities to work together to achieve improved ways of working

• Ability to analyse data and decide appropriate metrics

Desired:

• Certifications: PM qualification, such as PMP (Project Management Professional) or PRINCE2

• Specific change-specific training such as ADKAR or APMG

• Experience with the following applications: Hubspot, Zendesk, Confluence, ClickUp

• Empathetic approach to influence and shape change to foster a positive culture