Job Description:

Established in 2009, we are an FCA-regulated claims management company serving customers throughout the UK. We specialise in accident management, credit hire and personal injury claims. We handle motor accident claims, including those involving cars, vans, motorbikes, and cycles. We are seeking a candidate with an interest in accident management, credit hire, and personal injury claims to handle the initial stages of road traffic accidents and provide comprehensive administrative support.

We are seeking experienced OIC claim handlers to efficiently and effectively process claims, deliver exceptional customer service, and achieve positive outcomes for our clients.

Responsibilities

• Manage personal injury claims resulting from road traffic accidents
• Process vehicle damage claims and credit hire claims
• Ensure files are handled promptly, accurately, and efficiently
• Communicate professionally with clients, insurers, and third parties
• Deliver excellent customer service while working towards favourable outcomes

Qualifications

• Knowledge of personal injury claims, RTA claims handling, and credit hire claims
• Experience in client communication, negotiation, and providing high‑quality customer service
• Strong understanding of legal documentation and claims processing procedures
• Excellent organisational skills, with the ability to prioritise and multitask effectively
• Ability to work independently and collaboratively as part of a team
• Qualifications in Law, Paralegal Studies, or a related discipline is advantageous but not essential
• Experience within a solicitor’s office or the insurance sector is advantageous