Job Description:

Are you a natural people person who loves building relationships, uncovering opportunities, and making a genuine impact on your clients' success?

Do you thrive on meaningful conversations, solving challenges, and becoming the trusted partner clients rely on? If you're a self-starter with a commercial mindset and a passion for delivering exceptional customer experiences, this could be the opportunity you've been waiting for.

We're partnering with an ambitious, fast-growing business that is continuing to invest in its people, clients, and future growth. Due to continued success, they are looking for an energetic and commercially minded Key Account Manager to take ownership of a portfolio of valued clients, helping to strengthen relationships, drive account growth, and deliver outstanding service.

This is a fantastic opportunity for someone who enjoys the balance of relationship management, customer success, consultative sales, and problem-solving. You'll have the autonomy to make a real difference, the support of a collaborative team, and the opportunity to build a rewarding long-term career within a growing organisation.

The Opportunity

As a Key Account Manager, you'll be the trusted point of contact for a portfolio of key clients, developing strong partnerships through regular communication, video meetings, and face-to-face interactions.

You'll take the time to understand your clients' businesses, objectives, and challenges, allowing you to proactively identify opportunities, deliver tailored solutions, and help them achieve their goals.

This role is about far more than simply managing accounts. You'll be responsible for growing and developing existing client relationships, ensuring KPI and SLA commitments are consistently met, providing ongoing support, and creating innovative solutions to overcome challenges and add value.

You'll become a true partner to your clients, someone they trust to understand their needs, solve problems, and help them get the very best from the products and services available.

Key Responsibilities

• Build, develop, and nurture long-term relationships with key client accounts
• Act as the primary point of contact for client communication, support, and account development
• Conduct regular video calls, client meetings, and face-to-face visits to strengthen relationships
• Manage client KPIs and SLAs, ensuring service expectations are consistently achieved and exceeded
• Maintain regular communication with customers, building trust and long-term loyalty
• Understand client challenges, objectives, and business needs to provide tailored recommendations
• Identify opportunities for upselling and cross-selling across your account portfolio
• Proactively grow and develop existing accounts, increasing customer engagement and revenue opportunities
• Work collaboratively with internal teams to deliver exceptional customer outcomes
• Investigate issues, understand root causes, and develop creative, practical solutions for clients
• Prepare quotations, proposals, and recommendations aligned to customer requirements
• Keep clients informed of new products, services, and opportunities that could benefit their business
• Drive customer retention through exceptional service, responsiveness, and relationship management

What We're Looking For

• Experience in Account Management, Customer Success, Client Services, Business Development, Internal Sales, or a similar customer-facing role
• Outstanding communication and relationship-building skills
• A genuine passion for working with clients and delivering exceptional service
• Strong commercial awareness with the ability to identify growth opportunities
• Experience managing customer expectations and delivering against KPIs and SLAs
• A proactive, self-starting attitude with the confidence to take ownership of accounts
• Strong problem-solving skills and the ability to think creatively when overcoming client challenges
• Comfortable conducting video meetings and building relationships face-to-face
• Highly organised with excellent attention to detail
• Positive, driven, and motivated by achieving results

What's On Offer

• Competitive salary and rewarding bonus opportunities
• The chance to join a growing and successful business with exciting plans for the future
• Genuine opportunities for career progression and professional development
• A collaborative and supportive team environment
• Autonomy, ownership, and the ability to make a real impact
• A varied and rewarding role where no two days are the same
• The opportunity to work closely with clients, influence outcomes, and directly contribute to business growth

If you're looking for a role where you can build meaningful client relationships, solve real business challenges, drive account growth, and become a trusted advisor to your customers, this is an exceptional opportunity to take your career to the next level.

If you don’t hear from us within 5 working days, please consider your application unsuccessful for this position. We appreciate your interest and encourage you to apply for future opportunities with us.