Job Description:

Job Title: Client Liaison Officer (Resident Liaison Officer) - Housing Services
Location: Newham

Rate: £300 per day Umbrella rate

Term: Temp 3 months initially

Are you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way!

Key Responsibilities:

• Serve as the primary point of contact for residents during housing refurbishment and improvement works.
• Deliver clear communication on project timelines, access requirements, and potential disruptions.
• Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews.
• Support vulnerable residents by implementing necessary adjustments.
• Manage inquiries, complaints, and escalations, ensuring timely resolutions.
• Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues.
• Maintain accurate records and contribute to continuous service improvement initiatives.

Experience:

• Proven experience in housing management, resident liaison, or customer service.
• Exceptional stakeholder management and communication skills.
• Confident in engaging with residents, even in challenging situations.
• Familiarity with refurbishment, planned maintenance, or capital works programmes.
• Proficient in Microsoft Office with the ability to produce clear reports.
• Educated to A-Level standard (or equivalent) with GCSE Maths and English.

What's on Offer:

• Competitive day rate of £300.
• An opportunity to make a meaningful impact in local communities.
• A varied role across high-profile housing improvement projects.
• A collaborative work environment within a major London local authority.

If you're ready to make a difference and drive resident satisfaction, we want to hear from you! Apply today and embark on a rewarding journey with us!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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