Job Description:

We’re looking for someone with a passion for coffee and an interest in technical work. Whether you already have experience with bean-to-cup coffee machines or are eager to learn, this role offers a fantastic opportunity to develop your skills in a growing industry.

You’ll work closely with our technical team and occasionally support our hygiene team, making this a varied and hands-on position suited to someone who enjoys being out on the road, meeting people, and solving problems.

Key Responsibilities

•     Attend customer sites across London to carry out servicing, repairs, and preventative maintenance

•     Diagnose and resolve electrical, mechanical, and performance issues efficiently

•     Install and commission commercial bean-to-cup coffee machines and tap systems

•     Calibrate equipment to ensure optimal coffee quality and performance

•     Deliver London’s premium service standards, including rapid response times

•     Build strong, professional relationships with customers on-site

•     Represent the business with professionalism, technical expertise, and excellent customer service

•     Accurately record service visits, parts used, and work completed

Skills & Experience

•     Experience with bean-to-cup coffee machines (desirable but not essential)

•     Experience installing or servicing commercial equipment (preferred)

•     Strong customer service and communication skills

•     A hands-on, problem-solving mindset

•     Passion for coffee and delivering high-quality service

•     Eagerness to learn and develop technical skills

What We Offer

•     £32,000 – £55,000 salary (depending on experience)

•     Travel expenses covered (Zones 1–5 London)

•     Monday to Friday, 8:00am – 4:00pm (no weekends)

•     Private healthcare

•     Discretionary annual bonus

•     25 days holiday + bank holidays

•     Pension contribution

•     Ongoing training and development

•     Clear opportunities for progression within a growing company