Job Description:

Fixed Term Contract 18 Months
40 Hours Per Week
Up to 5% Bonus
Hybrid Working – Based at our offices in Thorpe Park, Leeds

Deliver great customer outcomes and support key connections projects from start to finish

As a Connections Customer Advisor for Northern Gas Networks (NGN), you will be at the heart of delivering seamless gas connection projects from start to finish. You will take ownership of the design and quotation process, producing accurate, compliant solutions that meet both technical standards and commercial needs, all while putting the customer first.

Working across a varied mix of standard, non-standard and diversion projects, you will manage timelines, produce clear and competitive quotes, and act as the single, trusted point of contact throughout the customer journey.

It’s a fast-paced, hands-on role where your attention to detail, ability to juggle priorities and commitment to great customer service will make all the difference; keeping projects on track and customers informed every step of the way.

In this role you will

• Deliver high-quality customer service throughout the connections process
• Produce accurate, compliant designs and quotations for connection works
• Act as a single point of contact, guiding customers through their journey
• Ensure GSOS standards (4, 5 & 6) are met and minimise lead times
• Manage customer queries and complaints through to resolution
• Carry out audit corrections and respond to error/expiry reports promptly
• Work collaboratively across teams to support delivery and improvements
• Contribute ideas and feedback to support continuous improvement initiatives

We are looking for 

• Strong customer service experience
• Ability to build effective relationships with internal and external stakeholders
• Strong organisational skills and ability to work to deadlines
• Understanding of end-to-end customer or process delivery
• Attention to detail and commitment to high-quality work
• Proficient in Microsoft Office applications

Please note full training will be provided

Desirable - Knowledge of SAP tools, alongside an understanding of connections design principles, industry standards, and GSOS and pricing principles

Why join NGN?

• Salary from £29,286 per annum
• Annual bonus of up to 5%, recognising your contribution and performance
• 25 days of annual leave, plus recognised bank holidays and 2 additional half-days over the Christmas period
• Occupational sick pay available after the first 2 calendar days of statutory sick pay
• Generous stakeholder pension scheme, doubling your contribution, up to 10%
• Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service
• Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more

About NGN

We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots&Resonance/Parents & Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.

Next Steps – Simply click ‘Apply’ and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place at the beginning of July. If you require any adjustments during the recruitment process, please contact our Recruitment Team at (url removed)