Job Description:

Your New Company
Hays are pleased to be working with a growing manufacturing company in Sheffield who are currently looking to hire a Contracts Admin Account Manager to join its growing team. This is a fantastic opportunity to join a forward-thinking organisation.
Key Vacancy Information

This vacancy will start in May and is initially a 1 year fixed contract running from May 2026-Mayl 2027. This position could become permanent (subject to the discretion of business).
Due to the imminent start date of this role, successful applicants must be able to start work quickly, ideally in May.

This position is based in Sheffield, Dinnington area and this role is office-based Monday to Friday (not hybrid). We ask that the successful applicants live locally and are able to attend this office location daily.

Full-time hours, Monday-Friday, 8.30 am - 5pm
Free parking available, modern offices
£28,250 salary guide.

Your New Role

Working closely with the Sales Support Manager and wider internal teams, you will play a key part in coordinating and administering service and maintenance contracts for new and existing customers.

This is a busy and varied office-based role where you will act as a primary point of contact for contract customers, ensuring all service requirements, compliance standards, and maintenance schedules are managed accurately and efficiently.

You will prepare quotations, update CRM and contract systems, liaise with subcontractors, and provide clear reporting to senior stakeholders. Strong communication skills, attention to detail, and the ability to manage multiple priorities are essential. The successful applicant will ideally have recent and relevant experience of the below duties and responsibilities of the vacancy and will be able to demonstrate this upon application.

Key Responsibilities

• Preparing quotations for new and renewed service contracts
• Following up quotes and updating CRM information
• Providing contract support for new installations
• Maintaining and updating contract data within internal systems
• Delivering an excellent level of customer service at all times
• Coordinating with subcontractors and updating relevant records
• Managing incoming calls and proactively contacting customers
• Handling enquiries and liaising with internal teams
• Managing shared inbox communications
• Supporting with reporting on contract performance and opportunities

What You'll Need to Succeed

• 2-3 years' experience in a customer service, account management, or sales support environment
• Strong organisational skills with excellent attention to detail
• Confident communication skills, both written and verbal
• Good working knowledge of Microsoft Office (Excel, Word, Outlook)
• Ability to manage deadlines and prioritise effectively in a fast-paced setting
• A proactive, adaptable, and solutions‑focused approach
• Commercial awareness and an understanding of customer service best practice

Working Hours & Benefits

• 37.5 hours per week between 8:30am and 5:00pm
• ASAP Start
• Early finish Friday rota
• Competitive salary of £28,250
• On-site, office-based role
• Potential permanent role after the initial 1 year fixed contract period.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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