Job Description:

Contract Administrator

Salary: £28,000–£32,000 per annum

We are looking for an organised, proactive and reliable Contract Administrator to join our Contracts team.

This is a varied role supporting the day-to-day administration of an assigned division and helping ensure works are delivered efficiently, appointments are managed effectively and clients, tenants and residents receive a high level of service.

The Role

Reporting to the Project Manager or Head of Operations, you will provide essential administrative and coordination support across live contracts.

Key Responsibilities

• Answering, screening and directing telephone enquiries.

• Managing tenant and resident appointment bookings by phone, email and letter.

• Recording appointments accurately on internal systems and calendars.

• Issuing and monitoring subcontractor workloads and scheduling jobs.

• Rescheduling appointments where access is unavailable or staff are absent.

• Preparing and sending appointment and cancellation notifications.

• Providing client administrators with updated resident/tenant access schedules within required timescales.

• Raising purchase orders for materials and subcontractors in line with company procedures.

• Resolving purchase order queries.

• Liaising with Contract Managers to support the smooth running of daily operations.

• Managing resident and tenant queries and complaints, keeping people updated on progress and resolutions.

• Sending customer satisfaction surveys and collating feedback.

• Providing general administrative and clerical support.

• Supporting resident liaison activities.

• Greeting visitors and receiving deliveries when required.

• Maintaining confidentiality and considering health and safety within the office environment.

• Undertaking other reasonable duties as required.

About You

We are looking for someone who is hands-on, organised and confident dealing with people. You should be able to work independently while also being a strong team player.

You will ideally have:

• Experience in office or contract administration.

• Excellent attention to detail and accuracy.

• Good written and verbal communication skills.

• Good working knowledge of Microsoft Excel, Word and Outlook.

• Strong time-management and organisational skills.

• The ability to prioritise workloads and meet deadlines.

• A proactive approach and the confidence to use your own initiative.

• Strong interpersonal and decision-making skills.

• A professional, honest and trustworthy approach.

• The ability to maintain confidentiality.

What We Offer

Salary: £28,000–£32,000 per annum

This is an excellent opportunity for an experienced administrator who enjoys a busy, varied role and wants to develop their career within contracts and operations.

Apply now with your CV to be considered.