Job Description:

CONTRACT MANAGER - REPAIRS & MAINTENANCE (SOCIAL HOUSING)

Salary: £80,000-£100,000 Package including Performance Bonus + Car Allowance + Benefits

Location: Northern Home Counties / East Midlands Border (with regional travel)

A Growing Business. Strengthened Leadership. Real Opportunity.

Following a significant period of growth and multiple senior operational appointments, our client is continuing to strengthen its operational management structure across its repairs and maintenance division.

This is not a corporate layer-management role.

It is a hands-on operational leadership role for individuals who want visibility, accountability, and the opportunity to make a genuine impact within a fast-moving business.

The organisation has grown rapidly through operational delivery, strong client relationships, and commercial discipline. As contracts continue to expand, the business now requires additional Contract Leads / Contract Managers capable of taking ownership of live operational environments and driving performance on the ground.

This opportunity is suited to experienced operational professionals who are confident, commercially aware, and capable of stepping into environments where pace, responsiveness, and accountability matter.

About the Business

This is a privately owned property services and social housing maintenance business delivering responsive repairs, planned maintenance, voids, and property services contracts across the UK.

The culture is:

• Operationally driven

• Fast paced

• Commercially focused

• Highly accountable

This is not a heavily layered corporate environment.

Leaders are expected to:

• Take ownership

• Solve problems

• Improve performance

• Build credibility through delivery

The business has invested heavily in strengthening its operational leadership team and now requires additional operational managers capable of supporting continued growth and improving contract performance across existing client portfolios.

The Opportunity

This role sits directly within the operational engine of the business.

You will take responsibility for:

• Day-to-day contract delivery

• Operational performance

• Productivity and workflow control

• Client relationships

• Team coordination

• Commercial awareness across live contracts

Depending on your level and experience, you may operate as either:

• A high-potential Contract Lead ready to step into broader responsibility
  or

• A more experienced Contract Manager already capable of taking ownership of larger operational contracts

The business is deliberately open to considering:

• Strong operational performers from larger sector competitors

• Individuals blocked by structure or progression elsewhere

• High-potential operational leaders ready for greater accountability

• Experienced managers who still want to remain close to delivery rather than becoming corporate administrators

What the Role Looks Like

This is a highly operational environment where:

• Performance is visible daily

• Service issues surface quickly

• Productivity matters

• Client expectations are immediate

You will:

• Manage operational delivery across repairs and maintenance contracts

• Work closely with Schedulers, Controllers, Supervisors, subcontractors, and operational teams

• Monitor workflow, productivity, and performance

• Identify operational issues early and resolve them quickly

• Attend client meetings and manage operational relationships

• Balance service delivery with commercial performance

This role requires operational grip, responsiveness, and confidence.

You will not succeed by sitting behind reports alone.

The successful individual will be visible within the operation and comfortable making decisions in real time.

Why This Role Exists

The business has already strengthened its senior leadership structure with multiple recent appointments and continues to grow both organically and through contract expansion.

As operational scale increases, the requirement is now for stronger management depth below divisional leadership level.

The business is specifically looking for people who can:

• Take ownership of operational performance

• Improve consistency and control

• Support senior leadership

• Build stronger operational structures

• Create capacity for continued growth

This role exists because the business is scaling successfully and requires stronger operational leadership beneath Divisional MD and Business Unit Director level.

The Candidate

You may currently be:

• A Contract Supervisor

• Contract Lead

• Repairs Manager

• Service Delivery Manager

• Operations Manager

• Contract Manager

• Maintenance Manager

• Voids Manager

• Responsive Repairs Manager

You will ideally come from:

• Social housing repairs and maintenance

• Property services

• Housing maintenance contractors

• Facilities management

• Utilities or field service operations

• Other fast-paced operational service environments

Most importantly, you will demonstrate:

• Strong operational awareness

• Commercial understanding

• Confidence under pressure

• Ability to manage multiple priorities

• Strong communication skills

• Accountability and ownership

You do not need to be polished corporate leadership.

You do need:

• Presence

• Credibility

• Pace

• Good judgement

• The ability to improve operational performance

What Success Looks Like

In this role, success will be measured through:

• Improved operational control

• Productivity and utilisation

• SLA and KPI performance

• Client confidence and responsiveness

• Workflow efficiency

• Commercial awareness

• Team coordination and accountability

The strongest individuals will quickly establish credibility through delivery and operational consistency.

What's on Offer

£80,000-£100,000 Package including:

• Performance Bonus

• Car Allowance / Vehicle

• Pension

• 23 Days Holiday + Bank Holidays

Environment:

• Entrepreneurial

• Fast paced

• Operationally focused

• High accountability

• Strong growth trajectory

Why Join

This is an opportunity to join a growing operational business at an important stage of its development.

You will:

• Work alongside an experienced senior leadership team

• Gain significant operational exposure

• Have visibility within the business

• Be trusted with responsibility

• Have genuine progression opportunities as the business continues to expand

This role is suited to individuals who want to build something, improve performance, and take ownership rather than simply maintain process.

If you are operationally strong, commercially aware, and ready for a role with greater visibility and accountability, this opportunity offers genuine long-term potential.