Job Description:

Contracts Manager – Fire & Security 

Due to continued growth, Alarm Communication Limited (ACL) is seeking to appoint an additional Contracts Manager to join our well-established and expanding team.

This position sits within one of our dedicated Key Account Teams, delivering Fire & Security services across a portfolio of prestigious, large-scale commercial properties within sectors including commercial offices, education, healthcare, hospitality, heritage, and leisure.

We are looking for an experienced and technically strong Contracts Manager with a proven background in the Fire & Security industry. This is an excellent opportunity for a motivated professional with strong leadership capability, commercial awareness, and a passion for delivering exceptional client service.

The successful candidate will lead a dedicated team of Engineers and Senior Engineers, acting as the primary technical and operational contact for key client accounts. The role combines account management, team leadership, technical oversight, and commercial responsibility, managing an annual revenue stream of approximately £1–1.5 million.

This role is ideally suited to someone with either a strong engineering background or previous experience managing complex Fire & Security service contracts and integrated systems within large commercial environments.

Key Responsibilities

• Act as the primary point of contact for assigned key clients, developing long-term relationships and ensuring consistently high standards of service delivery.
• Manage and develop client accounts, supporting future operational planning, lifecycle management, capital expenditure forecasting, and technical upgrade strategies.
• Prepare accurate and commercially competitive quotations for on-site works, remedial actions, and system upgrades.
• Support the management and successful delivery of service contracts, including onboarding new contracts, renewals, and ongoing KPI performance.
• Work closely with internal departments to ensure all remedial and corrective works are completed efficiently and to the highest standard.
• Oversee the delivery of small works projects from quotation through to completion, coordinating effectively with Installation Managers, Engineers, and Service Coordinators.
• Collaborate with Project and Division Managers on larger-scale installations, ensuring client expectations, technical standards, and contractual obligations are achieved.
• Take ownership of financial performance, including forecasting, work-in-progress reviews, invoicing, and progress applications.
• Ensure full SHEQ compliance across the team, including approval of RAMS, technical audits, and adherence to company and industry standards.
• Provide effective leadership and line management to Engineers, Senior Engineers, and Apprentices, supporting professional development and performance management.
• Contribute to the continued growth of the business by developing the team, promoting a positive culture, and supporting internal progression opportunities.

Requirements

• Strong technical knowledge and experience within the Fire & Security industry.
• Engineering background or demonstrable experience managing Fire & Security service contracts and integrated systems.
• Experience working with large-scale, networked commercial systems and IP-based technologies.
• Proven ability to manage engineers, subcontractors, and multiple stakeholders across varied environments.
• Commercially aware with strong financial and operational management capability.
• Excellent organisational skills with exceptional attention to detail.
• Professional communicator with strong relationship-building and client management skills.
• Ability to work effectively within a collaborative, team-focused environment.

What We Offer

• Competitive salary package
• Excellent company benefits
• Long-term career progression opportunities within a growing business
• Hybrid working arrangements with flexibility for home working
• Supportive and professional working environment
• Ongoing training, development, and leadership opportunities

Location & Working Arrangement

This is a hybrid role, with time split between office-based work, client site visits across London and the surrounding counties, and some home working flexibility.

If you are an experienced Fire & Security professional looking to take the next step in your career within a respected and growing organisation, we would welcome your application.