Job Description:

Location: South East London

Salary: Up to £62,000 + bonus + benefits

Hours: Monday - Friday: 8am - 5pm

Are you a proven operational leader ready to take technical and commercial ownership of a truly unique estate?

We are seeking an outstanding Contract Manager to oversee the service delivery across one of London's most iconic, architecturally significant heritage and institutional estates. This is far from a standard facilities management position. You will lead the operational delivery for a high-profile, landmark campus where rich history, unique architectural preservation, and modern operational excellence seamlessly combine.

For an ambitious FM professional, this is a career-defining opportunity to manage a prestigious public-facing environment demanding the very highest standards of workplace experience and technical resilience.

Reporting directly to the Head of Facilities Operations and Workplace Experience, you will hold complete operational and commercial accountability for the contract.

You will lead a substantial, multi-disciplinary team delivering Hard FM and integrated services. This multi-faceted role demands a rare combination of robust technical oversight, strategic financial management, and high-level client diplomacy.

Key Responsibilities:

• Service Excellence: Lead the seamless delivery of both Hard FM and integrated services across the entire estate, ensuring maximum building uptime and system efficiency.

• Compliance & Safety: Maintain 100% statutory compliance across a diverse, high-spec property portfolio, ensuring strict adherence to Health & Safety protocols and contractual SLAs.

• Performance Governance: Drive operational performance against key contractual KPIs, proactively identifying and mitigating technical and commercial risks.

• People & Culture Leadership: Manage, mentor, and inspire a large operational workforce, fostering a cohesive, "one-team" culture focused on professional pride and development.

• Client Relationship Management: Act as the primary technical and commercial liaison for estate partners and client stakeholders, building trusted, collaborative relationships.

• Financial Stewardship: Manage the local operational budget, driving cost efficiencies, protecting margins, and optimizing resource allocation.

• Innovation & Evolution: Identify, recommend, and implement modern technical innovations, energy-management strategies, and continuous service improvements.

• Sector Expertise: Proven track record of managing large-scale, complex Integrated Facilities Management (IFM) or Hard FM contracts.

• Technical Depth: Strong M&E, building services, and technical statutory compliance knowledge.

• Leadership Stature: Exceptional experience leading, scheduling, and developing large, diverse, multi-disciplinary operational teams.

• Stakeholder Diplomacy: Highly developed interpersonal skills with the capability to influence and navigate complex stakeholder or client environments.

• Modern Mindset: A data-driven, solutions-focused approach to problem-solving, utilizing modern workplace and CAFM technologies to drive efficiency.

• Attractive Base Salary: Up to £62,000

• Performance Bonus: 5% Bonus.

• Flexible Benefits: flexible benefits allowance to customize your perks (pension enhancements, retail, travel, or health).

• Holiday Allowance: 26 days of annual leave (excluding standard bank holidays).

• Wellbeing Support: Comprehensive pension scheme, private healthcare access, and employee assistance programs.

• Career Progression: Transparent and structured pathways for senior executive progression within a forward-thinking, supportive global organization.

If you are a driven Contract Manager ready to lead operations on a landmark London asset, apply today to start the conversation.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.