Job Description:

Contract Support Administrator

This is a role working directly for the newly appointed maintenance manager to a large facility and commercial office buildings

In your role as the Contract Support Administrator, you will have complete exposure over the total delivery of FM services to the buildings across the portfolio.

Your primary function will be to provide support to existing Facilities Team of Managers, Building Services Engineers and specialist sub-contractors.

Responsibilities of the Contract Support Administrator

• Taking calls / emails regarding issues with building infrastructure and BMS alarms
• Allocating work to on site response engineers
• Communicating back to clients about estimated response time
• Providing administrative support to a large team of day and shift Engineers
• Ensuring that all activities are recorded on the CAFM system
• Collating data of actual activity against contract KPI’s and SLA’s.
• Assisting the managers in production of monthly reports.
• Managing the purchase ledger and ensuring sub-contractors invoices are processed
• Updating the ISO manuals
• Attending regular client meetings and minute taking
• Representing the engineering team in client meetings and project planning

Each of the facilities has multiple stakeholders and the floors and work arenas are tailored and set up to the individual specifications of the client departments.

Your job is to keep the support services to those buildings functioning whist maintaining a high level of compliance and sub-contractor management.

Background and Experience - Contract Support Administrator

• Total FM delivery
• Strong understanding Facilities Management Services
• Hot on statutory compliance
• Solutions finder with a calm and measured approach

Career and Development - Contract Support Administrator

This company is an investor in people and their portfolio of maintenance contracts increases and the capacity of their business increases each year and continues to grow. The Facilities management team mirrors that growth and as portfolios are increased and responsibilities get shared members of that FM team get promoted.

In this role you will be challenged and given a voice, ideas and resources are shared and ambition is recognised and rewarded.